The Culture Map by Erin Meyer is a great book about how to improve communication between different cultures when you work at a company with a global workforce. Recently I’ve been thinking about how these concepts apply not just at a (geographical) global level, but within the systems of a single organization. What are the norms of how people communicate with each other in meetings, in email, over Slack? What type of confusion/misalignment might happen because of those norms, and how can it be improved?

There’s one dimension the book covers that I think applies particularly well to modern organizations, and that is the difference between high context and low context communication.

High context settings are those where communication relies heavily on implicit understanding. The assumption is that everyone has the same frame of reference, which means a lot is left unsaid, with the belief that everyone “just gets it.”

Low context environments, on the other hand, are those where things are spelled out more clearly. There’s less assumption that everyone has the same background information or knowledge, leading to more explicit communication.

For instance, if you often don’t know what people are talking about in meetings and it makes you feel like you missed something obvious, you might be in a high context environment. Perhaps things move so fast that there’s an assumption that everyone already has all the context of the previous 10 meetings that happened about a topic. It’s natural for this to happen—but it reduces the effectiveness of our work and the health of our relationships.

I’ve been trying to be more deliberate about addressing this issue—at least for myself and the people I work with most closely—by actively going more “low context” in my communication. When something is implied through context, but not explicitly stated, I aim to go out of my way to make it explicit.

The goal is to ensure that no one has to feel like they can’t contribute (or be scared of making the “wrong” contribution) because they weren’t part of every conversation. By making the implicit explicit, we level the playing field. It’s not just about adding clarity to our communications, it’s about fostering an environment where everyone, regardless of their starting point or level in the organization, has the same opportunity to understand and contribute.

By breaking down our messages into clearer, more accessible information, we’re not dumbing down—we’re opening up. We’re building a foundation where everyone can work confidently, equipped with the knowledge they need to contribute meaningfully.

Keep an eye out for opportunities to say the quiet part out loud. To clarify a statement, or state the thing that appears to be said between the lines. It takes work and concentration, but it’s a shift that can make a big difference in how we work and relate to each other.

It’s been a bit quiet on the blog lately, so I thought I’d bring back the link roundup thing I used to do quite a bit. Here’s some stuff I read and enjoyed recently outside the regular product/business topics I usually write about here…

---

Very good summary of The OpenAI Keynote by Ben Thompson. This bit stood out to me:

The fact of the matter is that a lot of people use ChatGPT for information despite the fact it has a well-documented flaw when it comes to the truth; that flaw is acceptable, because to the customer ease-of-use is worth the loss of accuracy.

---

I’ve been following Craig Mod’s work for over a decade and know what to expect, yet his reflections on “Aloneness” took my breath away.

The real shitter is that if you’ve inured yourself to living in this state of aloneness, it can be difficult to break the habits that have led to it. Aloneness as default becomes comforting, and habits built around aloneness feel palliative because they’re known, and we tend to repeat familiar actions, even if they hurt us.

---

Great essay by Anne Helen Peterson on how friendship changes over time—including a period she calls “The Friendship Dip”:

Right now, the way our society is organized, we have a prolonged stretch of adulthood that is not conducive to forging or sustaining friendship or community. In many cases, I’d say it’s actually hostile to it.

Everything about the new U2 show sounds amazing. So sad I don’t have tickets.

Zoo TV had predated reality TV, fake news, social media—all these things. Bono had heard about this new venue in Vegas with nearly 20,000 seats, custom sound and an incredible screen that was akin to the whole audience having a VR experience. In the post-Covid era, it was appealing not to have to travel every night

---

Every new house in Portland uses this font for the house number, and now I can’t get this article out of my head. “The gentrification font: how a sleek typeface became a neighborhood omen”:

As Neutraface house numbers have become too commonplace to ignore, some now associate them (along with gray paint jobs) with neighborhoods overtaken by construction and renovations.

---

Feels like spam is about to get a lot harder to detect… “Inside the Underground World of Black Market AI Chatbots”:

We’ve got folks who are building LLMs that are designed to write more convincing phishing email scams or allowing them to code new types of malware because they’re trained off the code from previously available malware.

---

And finally, for my fellow Northerners… “How to light the dark months” has some excellent advice—not just the normal stuff we’ve all read a thousand times.

Lighting winter is an art and a daily practice, an act of survival and a gesture of love. Here are 10 ideas for fighting the gloom in the dark half of the year.

I’m on a bit of a break right now (LinkedIn update here if you’re interested), and while I’m figuring out how to spend my time wisely I’ve been reading a lot of sci-fi. The latest book I finished—and really enjoyed—is Ascension by Nicholas Binge:

An enormous snow-covered mountain has appeared in the Pacific Ocean. No one knows when exactly it showed up, precisely how big it might be, or how to explain its existence. When Harold Tunmore is contacted by a shadowy organization to help investigate, he has no idea what he is getting into as he and his team set out for the mountain.

My best attempt at describing this would be it’s like Event Horizon on a mountain, with some really interesting existential philosophy thrown in. Some quotes I liked and highlighted:

There’s no such thing as starting fresh: new beginnings all contain the old ones bundled up inside of them. Starting fresh means not having a history anymore; it means not having an identity.

And…

“Do you know why Sisyphus keeps climbing,” Thomas asked, looking up at me, “even though he knows he’ll always end up back at the start?” John’s last words—echoing back at me across space and time. “Why?” He smiled and stood up. “Because that’s what life is. A constant climb. Eternal growth. The continual battle against entropy. It doesn’t matter what the destination is, or what’s at the top; all that matters is that you keep climbing. That’s what it means to be alive, Harold. That’s what it means to be human.” He turned away from me, walking off into the night.

If you’re in the mood for some smart spacey sci-fi horror, give this one a go!