Quentin Hardy has some interesting thoughts on what happens in a world of perfect recollection in his essay What’s Lost When Everything Is Recorded:

There is much to be gained from storage, of course. Who would not thrill to hear Lincoln at Gettysburg, or Shakespeare playing even a lesser role at the Globe? But Shakespeare’s plays were also reconstructions from the memories of diverse actors, some years after a performance. Our greatest literature was generated by an imperfect collective recollection, as much as it was written by one person.

I wrote about this issue before in The unnecessary fear of digital perfection.

Cliff Kuang discusses wearable tech and ubiquitous computing in Why a New Golden Age for UI Design Is Around the Corner:

In the wrong hands, this is a dystopian prospect—technology’s unwanted intrusion into our every waking moment. But without the proper design, without considering how new products and services fit into people’s day-to-day lives, any new technology can be terrifying. That’s where the challenge comes in. The task of making this new world can’t be left up to engineers and technologists alone—otherwise we will find ourselves overrun with amazing capabilities that people refuse to take advantage of. Designers, who’ve always been adept at watching and responding to our needs, must bring to bear a better understanding of how people actually live. It’s up to them to make this new world feel like something we’ve always wanted and a natural extension of what we already have.

I’m currently travelling in the U.S., which means I can finally drag some of my favorite apps from the graveyard screen on my iPhone to the home screen. I’m now happily exploring around in Yelp and Fandango, which I haven’t been able to do in a while. Even Foursquare — which I’m already a huge fan of — is suddenly on steroids.

At the same time, there’s one part of Don Norman’s The Paradox of Wearable Technologies that I keep coming back to:

I am fully dependent upon modern technologies because they make me more powerful, not less. By taking away the dreary, unessential parts of life, I can concentrate upon the important, human aspects.

I realize that when apps work well — really well — they do just that. It’s not that they get out of the way in an invisible UI sense. They are extremely visible, and they consume all your attention while you’re using them. But they take away the boring parts of life so you can focus on the exciting bits.

I apologize in advance to those of you who live in the U.S., but please allow me to gush a couple of examples to illustrate my point.

Fandango

Buying movie tickets online is a mission in most cases. Even if you can figure out how to use the site, you’re not guaranteed that the payment gateway is going to work, and there’s often no way to save credit card details for future purchases. But before I came on this trip, I saved some movies I knew I wanted to see in the Fandango app. Once I got here, I just tapped on a movie, the app showed me nearby theatres and times, I bought a ticket using my PayPal account, and I showed my phone at the door to scan the ticket.

All the app does is take the mundane parts out of buying movie tickets — the search for a theatre, the payment, the ticketing process. It lets me focus on what I really want to be doing — watching a movie.

Foursquare

I expected Foursquare to be better in the U.S. than in South Africa, but I’m blown away by its usefulness. Here are some things that really helped along the way:

• Foursquare knows I live in Cape Town and that I check into a lot of coffee places. So when I arrived in San Diego the app told me welcome, and recommended some coffee houses nearby (a friend, who checks into a lot of Mexican restaurants, got that as her recommendations).
• After you check in somewhere, the app tells you where people are likely to go next.
• Because the data set is so huge, I find that the ratings and recommendations work much better across the board.
• For example, the time of day affects the recommendations — breakfast places in the morning, lunch places around noon, etc.

Again, this isn’t earth-shattering stuff. But it takes away just enough of the mundane parts of being in a new city to make your visit that much more enjoyable.

And that’s what good technology does. It’s not necessarily invisible, but it performs a disappearing act on the things you don’t want to do. There are certainly major, wicked problems to solve in the world. But there are also thousands of small, tedious tasks we deal with every day that we can solve with technology.

That’s what’s inspiring to me about these products, and why I’m going to pay much more attention to “small annoyances” as a way to get product ideas.

There’s so much good stuff in this responsive design interview with Brad Frost and others. I was especially interested in everyone’s thoughts on responsive frameworks. Here’s Aaron Gustafson’s answer:

I find Foundation, Bootstrap, and similar frameworks interesting from an educational standpoint, but I would never use one when building a production site. For prototyping a concept, sure, but to take one of these into production you need to be rigorous in your removal of unused CSS and JavaScript or you end up creating a heavy, slow experience for you users. I also think you need to work twice as hard to break out of the theme of the framework. There are a ton of Bootstrap sites out there that look like Bootstrap sites. Your design should be as unique as your product, not some off the shelf thing you just changed some colors on.

Agreed.

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Don Norman wrote a great piece on The Paradox of Wearable Technologies. He starts by covering some familiar ground on the dangers of these devices:

While the supplementary, just-in-time information provided by wearable computers seems wonderful, as we come to rely upon it more and more, we can lose engagement with the real world. Sure, it is nice to be reminded of people’s names and perhaps their son’s recent skiing accident, but while I am being reminded, I am no longer there—I am somewhere in ether space, being told what is happening.

We see this argument a lot, most recently in an article that came out on the same day as Don Norman’s, Wearable tech VCs pan Google Glass:

“It’s too big a change of behavior. It’s technology that sits between you and other people… it feels to me that it’s too impersonal,” said [John Frankel, a partner at ff Venture Capital]. “It feels more like the Segway than anything else, which is, ‘hey, this looks great on paper but I probably wouldn’t have one in the garage.’”

What I like about Norman’s piece, though, is that it refreshingly covers the positive aspects of wearable tech that don’t get as much press, like this:

I am fully dependent upon modern technologies because they make me more powerful, not less. By taking away the dreary, unessential parts of life, I can concentrate upon the important, human aspects. I can direct high-level activities and strategies and maintain friendships with people all over the world.

It’s a balanced view, well worth reading.

Breaking Development is a conference about the future — as it should be. But as I reflect on the past couple of days of talks about going beyond the desktop, there’s one thought I can’t get out of my head:

We need to push the limits at both ends of the technology spectrum.

I’ll come back to that. First, I wanted to summarize the major themes that stood out for me at the San Diego conference on 22-23 July:

• Forget about device classes like phone, tablet, laptop, and desktop. Instead, let ergonomics, input methods, and multiple-screen experiences guide design decisions.
  • We need to start thinking about designing for wrist devices (smart watch) and eye devices (Google Glass), as well as wall devices like TVs (think Xbox One) (see my notes on Luke Wroblewski’s talk).
  • The biggest development challenges are going to come from new input methods like voice control and gesture devices like Leap Motion (see the slides from Jason Grigsby’s talk).
  • The problem is that we can’t reliably detect screen sizes and input methods (keyboard, mouse, touch) to adapt content appropriately.
  • The good news is that we can look forward to advances in CSS3 that allow for full control over content layout (see the slides from Divya Manian’s talk).
• So, how should we adapt to these changes?
  • Design for touch first. Josh Clark points out that “every desktop UI should be designed for touch now.”
  • Design for user need, not a specific form factor or input (for example, see Vimeo’s Couch mode).
  • We need to think of mobile as just another screen, and design for cross-screen experiences (see my notes on Cameron Moll’s talk).
  • We need to dump our linear workflows and adopt a much more collaborative way of working (see my notes on Ben Callahan’s talk).

These are important themes and I got a lot value out of the talks. We should absolutely explore the boundaries of new input methods like voice and gestures, and play around with experimental CSS features that let us take more control over content layout. This is how we move technology forward, and where we get to take advantage of the latest hardware and software standards.

But I’m a bit worried that we tend to push into the future so fast that we abandon fields of existing technology to whither and die before they’ve reached their full potential. It’s fine to experiment with the new and exciting, but innovation doesn’t happen only in the forward direction — lateral jumps often result in really innovative ideas.

I’m not sure if this is the best way to illustrate what I’m trying to say, but here’s what it looks like in my head. If we focus only on pushing the boundaries of the future, we end up with a pretty small “area of innovation”, for lack of a better word:

But if we also work on pushing the boundaries of what we already have, we increase that area by a large amount:

One example I keep coming back to is USSD. It’s a low-end mobile technology that got completely skipped over in the U.S., but is widely used all over Africa since it’s supported from the most basic feature phones all the way to the iPhone. Projects like MAMA (using mobile technologies to improve the health and lives of mothers in developing nations) and messaging platforms like Vumi already use USSD in really innovative ways. We’re not talking about these low-end product solutions enough, and that’s a shame.

There are really two sets of questions we have to explore when designing and developing beyond the desktop. First, what can we do at the far edge of technology? How can we push the boundaries of the future? How can we go further?

But we also have to ask, what can we do at the low end of technology? How can push the boundaries of the present? How can we do more with what we already have?

As much as what I learned at Breaking Development will help evolve our company’s processes for future-friendly development, the most surprising outcome for me is how much it got me thinking about the potential to use existing technologies to solve the problems we run into while we push into the future. This is why I got more out of Breaking Development than I expected, and why I can highly recommend it to anyone who designs and builds digital interfaces.

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I’m attending the Breaking Development conference in San Diego this week, and will be posting my notes from a few of the talks here.

I really enjoyed Cameron Moll’s talk entitled “Pitfalls and Triumps of the Cross-Screen Experience”. One of the things that I appreciated is that it’s one of the first talks here I’ve seen that looked a bit more critically at Responsive Web Design. Not that Cameron isn’t a fan of responsive design, but he does bring up some interesting questions about its limitations. Here are my notes.

The need for multi-device experiences

• “We don’t know what will be underneath Christmas trees two years from now, but that’s what we need to design for today” - Brad Frost
• The best interface is the one that’s within reach.
• Forget mobile. Think multiscreen.
• At any time during the day, I may have 2-5 screens in use.
• Would be more if you include screens in cars, other internet-enabled devices.

Five guidelines for multi-screen experiences

• Discrete: an experience on one screen independent of, but ideally cohesive with, experiences on other screens
  • Twitter.com and NPR.com have great multi-screen experiences
• Sequential: An experience capable of flowing from one screen to another
  • Amazon.com cart is available across multiple devices
  • 67% use multiple screens sequentially for online shopping
  • 90% use sequential for online activities in general
  • Up to 49% email themselves a link for continuing the activity on another device
• Complementary: An experience complemented by a device’s unique capabilities
  • Day One and Google Maps apps utilize device capabilities of desktop browser and native apps
• Extensional: An experience that controls, or is controlled by, another source
  • Instagram photos can be reposted to other networks, or pulled into apps like Flipboard
  • APIs essential for these types of experiences
• Simultaneous: An experience involving multiples screens used simultaneously
  • Watching TV while going online with phones or tablets

Some do’s and don’ts for cross-screen experiences

Don’t:

• Stereotype devices (or their owners, for that matter)
• Fall prey to the convenience of device silos — we’re using multiple devices for multiple purposes
• Unforgivingly force your app on users — let them use the web if they want to

Do:

• Respect users’ mental models, aesthetically & functionally
  • Flipboard iPad and iPhone apps have different scrolling directions (left-right vs. up-down)
  • The iOS App Store “Update All” button is on opposite sides on iPhone and iPad
  • Simplenote has a “Done” button on iPhone, but not on iPad
• Sequence tasks across screens (to the extent possible)
• Make it vertically responsive, too
  • Gmail: row heights adapt as you change the screen size vertically
  • Check out Vertical Media Queries & Wide Sites
• Leverage outside expertise

A closer look at Responsive Web Design

Don’t believe responsive design is a one-size-fits-all solution:

• RWD is a must… for the browser, that is
• How did native app development escape the same scrutiny?
• Why don’t we have Media Query Snippets for native apps?
• Amazon’s lack of RWD is not a concern — most of us rarely use their web site on mobile devices
• You have to figure out the cross-screen experience for your product, because there’s not a single solution that applies to everyone
• Remember, No One’s Forgotten How to Pinch and Zoom
• What if pinch & zoom utilized media queries to render the layout differently (for those wanting denser content) vs. one size fits all? Demo: Gesture-Enabled RWD Proof-of-Concept

eBay CEO John Donahoe gets it:

We understand mobile to be just another screen…

It was a great talk with lots of food for thought.