I have a feeling that we live too much of our lives through other peopl’s eyes. It seems as if w’ve changed our definition of what is worthy and real to accommodate an economy based on the currency of sharing. It’s an economy that measures an event’s value by the number of likes and retweets it gets. An economy that changes our decision-making because we start to seek out the things that have the highest “sharing value”, while we shun the quiet, everyday activities that make up a life.

As I graze through my Facebook feed tonight, I munch on the extraordinary and exciting lives of others. A live performance in San Francisco. A hike in Cape Town. A business success in Miami. A funny and clever thing someon’s son said. And of course, the photos. The endless, happy photos of dancing, mountains, wine, exotic travels, more wine, and lots and lots of babies. Everyone is having an amazing time in an amazing world.

Twitter shows me something slightly different. I see people who are drowning in success and ambition, and I can’t help but envy them. Through Twitter I see how smart everyone else is. And as inspirational as that is most of the time, I sometimes look at how high the bar seems to be set and then I just want to sit down and rest for a while.

Everyone knows that’s not the whole story, of course. No one says “I’m lonely” on Twitter. No one uses Facebook to post their deep, dark thoughts about marriage or parenting or work or the future or the past. We all know it’s not real but we have to keep up the facade. If one of us were to break down, we would all lose the ability to believe we are who we pretend to be, and that’s not something w’re prepared to do.

Maybe it’s time for a change. Maybe it’s time to stop consuming so much of other peopl’s perfectly manicured public lives, and start producing just a little bit more. I wonder what would happen if we measured the value of an activity not by how great the photo opportunity would be, but by what value it would add to those we’re with - our family and friends.

I guess I’m just worried that if I keep looking at my life through other peopl’s eyes, I might go blind to the things that really matter.

Readability recently released their new iOS app to lots of positive reviews and public declarations about “finally” being able to switch from Instapaper. For all I know Readability is a superior product, but I haven’t even considered moving away from Instapaper. I have no desire to investigate the new app. So either I’m crazy, or it’s indicative of a shift in how we view software - a shift towards the human connection that underlies everything we do online. Let me explain.

I’ve been using Instapaper for a long time, the last few months as a paid subscriber. But that shouldn’t actually count for anything. The switching costs for “Read Later” apps are low. It might be uncomfortable to have two distinct reading lists for a week or so, but after one list dies down and the other one picks up, everything would go back to normal. In most cases you can import your data into a new service, so you don’t have to lose any historical data. So if switching costs are low, and Readability could very well be a better app, why am I not interested?

My loyalty comes from the fact that I’m unable to separate Instapaper from its creator, Marco Arment.

Marco does something really smart that gives him a big advantage over the makers of other, similar apps: he makes himself extremely visible. But even more importantly, he does so as himself, with his own personality, as opposed to some tightly controlled and measured “social media brand engagement” thing.

His blog is required reading on all things from tech to coffee to headphones. I hear his complaints every week on the Build & Analyze podcast with Dan Benjamin. So, yes, it feels like I know Marco (don’t be creepy). Sure, I disagree with his opinion on cars, and I feel like he’s a little bit harsh on Nest. But that’s part of what makes Instapaper a unique app. Its creator is a real guy I can relate to, albeit in a sometimes frustrating way because his opinions are SO WRONG SOMETIMES.

Instapaper is one of only a few apps I can think of where I know the developer’s name, and actually know a little bit about them based on their online presence. Pinboard is another one. So is nvALT. But those are exceptions; in the majority of cases I don’t know who the developers of the apps I love and use every day are. I’ve now come to realize that it’s no coincidence that I have no intention of switching away from any of the apps I mentioned above. But if a better RSS reader than Reeder were to come along, I would most certainly investigate.

If there’s a point to this story, it’s this. We’re entering an era where software is personal. By now we’ve all gotten over the initial shock of how the Internet can remove geographical barriers and turn us into one big happy, arguing family. We’re coming to terms with the fact that the Internet is people all the way down[1]. So now we can start to figure out what that actually means. I think it means that we’re going to pay increasingly more attention to the people who make the things we use, and their personalities will become inseparable from their work. Loyalty will come from our relationships with people, not things.

Which is why I’m sticking with Instapaper.

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1. Frank Chimero in Issue #1 of The Manual ↩

Frank Chimero provides another eloquent take on frictionless sharing (automated posts in news feeds, like what song you’re listening to on Spotify):

The less engaged I become with social media, the more it begins to feel like huffing the exhaust of other peopl’s digital lives. It’s a bit of a weird situation: all that’s needed is a simple filter to prioritize manually posted content over automated messages.

He doesn’t explicitly say this, but the point in his post is clear. Automated content shows up in your stream not because it adds value to the network, but because it’s good Marketing ROI for brands.

In Facebook’s Philosophy Kyle Baxter makes a good point about what happens when sharing something becomes part of doing it:

Once the sharing is a part of the doing, you no longer consider whether to do something in the isolation of whether you want to do it. When sharing is a part of the package, you also consider how whatever it is you’re doing will reflect on you. You’ll consider what the general public’s, or your network’s, standards are for it.

Nick Bradbury makes a similar point in The Friction in Frictionless Sharing:

In the past the user only had to decide whether to share something they just read, but now they have to think about every single article before they even read it. If I read this article, then everyone will know I read it, and do I really want people to know I read it?

When you think this all the way through the implications are quite bleak. The theory is that the more we share about our lives, the more we tend to take into consideration what people might think of us before we do something. But it’s not just a passive “I wonder what they’ll think of me”. Figuring out what to do next becomes an obsession, a constant search to answer the same question over and over: what can I do that will get me the most likes or retweets?

It’s a dangerous game - one where we’re not just trying to hang on to our reputations, but actively using our knowledge of what our network “likes” to guide our lives. “Think different” becomes “Think different in a way that will generate the most engagement with my personal brand.” Maybe the value of Allen Salkin’s philosophy that “there is something magical about a life less posted” is that it frees us to live our own lives again.

This is a great post by Anil Dash. There’s so much to learn from the Foursquare story, but my favorite part is the last paragraph. In Foursquare: Today’s best-executing startup he writes:

But perhaps most importantly, I think we need more stories that celebrate the success of what seem like small, iterative product launches, but actually reflect triumphs in unsung disciplines such as systems operations, design process, business development and product management. There are lots of loud, pointless headlines about companies getting money from venture capitalists or angel investors. What I’d love to see more of in 2012 (and beyond!) is headlines about how a few small successes with users are a demonstration of a small company outperforming and out-innovating the biggest companies in the tech industry by being focused and disciplined in their execution.

This is why I hope all the cynics are wrong when they publicly wonder when Facebook will buy Path’s design team. I’m done with Path because I couldn’t find a use for it, but some people have found a place for it. I’d much rather see Path succeed as a small, niche social network that continues to push the design envelope, than have them be gobbled up as a “talent acquisition” move.

When we design for the web we often find ourselves balancing the use of established UI patterns with trying out new ways to solve existing problems. Facebook Timeline is tilted towards the former, while Path bet heavily on the latter. Yet both approaches are important. If we’re going to move the web forward we can’t get stuck in the existing ways of doing things without also experimenting with possible better ways. If we shine a bigger spotlight on those small companies that “outperform and out-innovate the biggest companies”, then maybe we can maintain this necessary balance between design status quo and new ideas indefinitely.

Last night Seal (@Seal) tweeted about his displeasure with the latest Twitter iPhone app. Doug Bowman (@stop), Creative Director at Twitter, asked him to elaborate:

@Seal I’m listening if you have feedback (about Twitter’s design).

— Doug Bowman (@stop) December 29, 2011

What followed is one of those exchanges that make me absolutely love the Internet. A world-famous musician has a conversation about an iPhone app with a world-famous designer, and we get to sit in on it. I think my favorite part of the conversation is Seal’s honest apology:

@stop Thank you. Redownloaded Official Twitter app and a public apology is in order. It’s great now that I understand it. I was wrong.

— Seal (@Seal) December 30, 2011

I can’t quite put my finger on why I find this random chat so great. Maybe it’s because it shows the power of Twitter to reduce degrees of separation to zero in a matter of minutes. Maybe it’s the fact that I can sit in Cape Town, South Africa, and listen to two people who I admire a great deal have a respectful disagreement in real time. Or maybe it’s because I keep thinking about the bizarre exhilaration Doug must have felt, defending an app he worked on with a musician he’s a fan of.

Whatever the reason might be, it’s just really cool. Unfortunately Twitter still isn’t great at showing us conversations (apparently that’s being worked on), but luckily Aaron Swartz built a tool to help us with that. I’m posting a screenshot of the conversation below, but you can also view it here.

I know I shouldn’t write meta-posts. I really enjoy reading such posts by the writers I follow, but for some reason it feels presumptuous of me to do the same. But hey, it’s the end of the year and no one is reading anything anyway. So I thought I’d let you know about two things that have been on my mind about my writing here.

Disagreeing

I enjoy arguing. But I mean that not in the way most of the Internet means it. I mean it in the way the Dictionary means it:

Give reasons or cite evidence in support of an idea, action, or theory, typically with the aim of persuading others to share on’s view.

I don’t just enjoy writing such arguments, I also enjoy reading them - particularly if someone is making an argument against one of my opinions. But I really dislike mean-spirited fights online, so much so that I’ve had to close comments on a couple of posts this year because things just got too rowdy.

After particularly contentious fighting in the comments section of a post I usually vow to stick to writing non-controversial stuff, but before I know it I’m back to arguing (again, in the sense of “giving reasons in support of an idea”). I finally realized that I should just run with that instinct and not try to censor myself. But from here on out I’m going to set very specific rules for myself on how I’m allowed to argue. And for that I turn to Paul Graham.

In his brilliant post How to Disagree, Paul goes through what he calls the “Disagreement Hierarchy”, or “DH”. I’m not going to restate what he said - you should definitely click through and read that post. I’ll just say that my commitment to myself (and to you) is that I will always argue/disagree at levels DH5 or DH6 of the Disagreement Hierarchy. As Paul says, it results in better arguments and happier people:

But the greatest benefit of disagreeing well is not just that it will make conversations better, but that it will make the people who have them happier. If you study conversations, you find there is a lot more meanness down in DH1 than up in DH6. You don’t have to be mean when you have a real point to make. In fact, you don’t want to. If you have something real to say, being mean just gets in the way.

Arguing (yes, in the Dictionary sense of the word) is important because we all learn from it. But we have to rise above name-calling (DH1) and skip all the other levels to a point where we do the hard work and disagree in a way that moves the conversation forward. That’s what I hope to do here.

Comments

Oh, comments. I’ve gone back and forth on this so many times. Sometimes I leave comments open, other times I close them. Sometimes I close comments on a post, get called out on Twitter about it, and then open it up again. It’s confusing and it’s causing me headaches. So I’ve made a decision to close comments on all posts, at least for a month or so, or until someone writes a convincing argument on why sites should have comments (please use DH5 or DH6 in your argument).

To me, the most convincing argument yet to not having comments is Matt Gemmel’s post Comments Off. I can’t say it better than he did, so please go read his thoughts on the issue. For me, the biggest reason is what Matt calls the burden of moderation. It takes a really long time to moderate comments, especially if a post gets popular while I’m sleeping and I wake up to 40 comments that I have to read through to make sure no one called someone else an idiot. As Anil Dash said, if your website is full of assholes, it’s your fault, so moderating comments is not something you can just ignore. It has to be done.

I’ve had to get up at 5am way too many times to spend an hour deleting comments and asking people to be nice to each other. That’s time I could have spent (1) sleeping, or more importantly, (2) writing something new. So I’m going to give the no comments thing a go and see what happens.

As Matt says in his post, this doesn’t mean I don’t want feedback. We’ve already established that I enjoy arguing, so I also enjoy reading peopl’s counter-arguments (or support, of course). So like Matt, I also hope to get the following types of feedback:

• A tweet to let me know if you agree/disagree and why.
• A post on your own site using DH5 or DH6 to agree/disagree with something I said.
• An email if you don’t want to say anything publicly.

I will link to responses that are DH5+ and add to the conversation (even if it makes me look stupid for writing something). I’m not turning off comments to discourage engagement disagreement, I’m turning it off to help me sleep better and give me more time for writing (this is a side project, so I need all the extra time I can get).

2012

So those are some of my thoughts about what you might see here in 2012. For bonus points, go read this excellent post on how to make a better Internet, and what to do about things that annoy you. For me, lesson #9 will probably become my writing goal this year:

Stop reading bad writing. Keep writing good writing.

I’m not there yet, but I do enjoy trying. Thanks for coming with me.

I don’t like anonymous sources, but this post by “a former CTO [who] was briefed on Facebook’s advertising strategy” caught a lot of people’s attention last week. This paragraph, in particular, stands out:

What most users don’t know is that the new features being introduced are all centered around increasing the value of Facebook to advertisers, to the point where Facebook representatives have been selling the idea that Timeline is actually about re-conceptualizing users around their consumer preferences, or as they put it, “brands are now an essential part of people’s identities.”

Brent Simmons had a very succinct response to that last quote:

Pukin’

I agree.

John Gruber then linked to a page that Facebook set up to explain how they make money. Facebook says that it now costs over a billion dollars a year to keep the site running. That’s a lot of money, for sure. But it’s a damn shame that advertising appears to be the only viable way for Facebook to foot that bill.

Facebook says that they have over 800 million active users, and that “more than 50% of our active users log on to Facebook in any given day.” So let’s, for argument’s sake, say that about 500 million users visit Facebook every day. If each of those users paid Facebook $2 per year, the revenue would cover the cost of running the site. Just increase that to $3 per year, or 25c per month, and you suddenly have $1.5B revenue per year (or roughly $500M profit, based on Facebook’s rough estimate of their operating costs). Let’s be clear about this: it’s the cost of one coffee per year.

Yes, of course this is naive - it would never happen. Most people aren’t willing to pay for services or content on the Internet. There is an expectation that everything should be free, and that at the same time, companies should respect our privacy and keep The Brands™ away from our personal information. It’s not a realistic expectation - something’s gotta give if no one is willing to pay for anything. But most people don’t think about it long enough to realize that.

A recent article on the Pinboard blog really resonated with me, and by the way it spread on Twitter I know it struck a chord with a lot of others too. From Don’t be a free user:

What if a little site you love doesn’t have a business model? Yell at the developers! Explain that you are tired of good projects folding and are willing to pay cash American dollar to prevent that from happening. It doesn’t take prohibitive per-user revenue to put a project in the black. It just requires a number greater than zero.

In Facebook’s case that “number greater than zero” is $3 per year (have I mentioned that it’s per year!?). But the non-geek world just don’t think about these things. They don’t think about designers and developers who create apps and need to be compensated for it to keep a service alive. They feel that 99c is too much to pay for an iOS game. They freak out every time Facebook moves some things around, still blissfully unaware that they are not Facebook’s customers, they’re just the product being sold to advertisers. All they want is their free Facebook so they can “inbox” their friends about tomorrow’s party. “Pay for this thing?”, they say. “Screw that - it’s not my problem how you keep the site up. Oh, by the way, just remember that you have to respect my privacy and you can’t show me any advertising.”

It’s terribly frustrating.

I fear we’ve painted ourselves into this free corner, and the only way out is to sell our identities to The Brands™. Steve Jobs alluded to this in his negotiations with the New York Times when he refused to give them access to user information Apple collects in the App store. From his biography:

If you don’t like it, don’t use us. I’m not the one who got you in this jam. You’re the ones who’ve spent the past five years giving away your paper online and not collecting anyone’s credit card information.

We created this culture. We’re the ones who have been giving stuff away for free for the past decade, not collecting anyone’s credit card information. We’ve conditioned users that everything should be free, always. This gives advertisers the upper hand in any negotiation, because they know that their way is the only way that most sites can make money.

Why is this such a big deal? Relevant, contextual advertising isn’t bad, right? Not in moderation, no (see The Deck). But when ads become the only way out and advertisers are the ones calling the shots, users suffer. Also, as a matter of principle I firmly believe that it’s better to pay the makers of things directly than through some convoluted ad system.

We can’t really blame Facebook for choosing this path of least resistance. It’s the hand they were dealt by the culture we’ve created. But I remain hopeful that new services will charge for what they do so that we can slowly begin to define our own identities without The Brands™ trying to tell us who we are.

When I saw this image on Comical Concept I first found it funny. And then I realized how scarily true it is. It reminded me of a couple of paragraphs from Sherry Turkle’s book Alone Together:

But online, you’re slim, rich, and buffed up, and you feel you have more opportunities than in the real world. So, here, too, better than nothing can become better than something - or better than anything. Not surprisingly, people report feeling let down when they move from the virtual to the real world. It is not uncommon to see people fidget with their smartphones, looking for virtual places where they might once again be more.

It is not unusual for people to feel more comfortable in an unreal place than a real one because they feel that in simulation they show their better and perhaps truer self. With all of this going on, who will hold a brief for the real?

As a constant user myself, it would be hypocritical of me to go on a rant against social media. But I do worry about how this story plays out. What happens when we get so attached to the online places where we “might once again be more” that we get tired of being with the people around us?

Mike Rundle sums up how many of us feel about Twitter’s new new iPhone app in Twitter For iPhone Takes A Step Back:

The new app will be more inviting and accessible to new users, but I don’t like that this comes at the expense of the user experience and existing gesture shortcuts. There’s a way to make both novice and advanced users happy, and I hope Twitter 4.1 does a better job at appealing to all sides of their userbase than 4.0 has done.

If you step back from all the interaction and visual changes, this is the overarching theme that stands out for me as well. Expert users are suddenly left out in the cold. The new approach breaks the fundamental UI principle of flexibility and efficiency of use:

Accelerators - unseen by the novice user - may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

A great example of accelerators done right is Gmail’s keyboard shortcuts. They’re there to increase efficiency for expert users, but they don’t get in the way of novice users. The same functionality is there for all users, yet expert users have the ability to become more efficient by learning these shortcuts.

And that’s where the new Twitter for iPhone falls down. The biggest culprit is the now defunct swipe gesture on individual tweets. I’m with Ben Brooks on this one:

What is absolutely crazy - what drives me nuts - is the ditching of the swipe-to-act gesture. In previous versions you could swipe left or right on a tweet to slide open an action menu. From there you could quickly favorite, retweet, Instapaper, or reply to the tweet.

But let’s get real about this. I don’t think any of the design decisions the team made were an accident or an oversight. This is just all indicative of a company that is shifting the balance from being purely user-centered to a company that needs to sacrifice some user needs in order to make money. Dan Frommer summarized this well:

This is the beginning of Jack Dorsey’s real vision for Twitter combined with Dick Costolo’s vision for a real-time social advertising product. The main components: writing and Tweets, obviously; having conversations with other people; discovering what’s happening in the world through Twitter; and seeing a promoted message from brands here and there.

Spot on. I mentioned this morning that they should have just come clean and called the “Discover” tab the “Monetization” tab. Some have complained that users should be able to remove that tab, which is true, but it’s not going to happen because the balance has shifted. Our needs are going to be sacrificed more and more in favor of business goals[1].

So here’s the truth in all of this: the new app isn’t a mistake. It’s a deliberate and effective redesign to reduce all the pesky “distractions” (like viewing your lists and favorites easily) so that you’re more likely to “discover” the “promoted messages from brands here and there”.

I don’t think we should pass judgment on Twitter for making these decisions to increase revenue - we want them to stay around, after all. But I think we can request and expect a 4.1 version that at least meets us in the middle. Simplifying is not just about taking features away, it’s about making complex actions easier to understand and use. We need our accelerators back, please.

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1. I will say this though - I really like the “Connect” tab. The labeling might be horrible, but it’s a great feature.  â†©