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Posts tagged “culture”

Why do we do things that are bad for us? The ancient philosophers had an answer

I found this essay on why we do things that are bad for us really interesting. First, I learned the word “akrasia”, which means “the state of mind in which someone acts against their better judgment through weakness of will.” Second, this is not exactly a new thing. From Romans 7:18–19:

For I have the desire to do what is good, but I cannot carry it out. For I do not do the good I want to do, but the evil I do not want to do—this I keep on doing.

Anyway, I thought this was helpful advice:

To achieve your goals, it can be more effective to put into place a defined plan that doesn’t let you reconsider. The psychologist Peter Gollwitzer called this an implementation intention: come up with a specific if/then statement that helps you achieve your goal. If it’s Tuesday, then I will go to yoga class; if I buy spinach, then I will make this smoothie for breakfast the next morning.

Books and newsletters that shape my thinking

I recently did a first draft of my manager README and I end it with some books and newsletters that have shaped my thinking, and continue to do so. I thought it might be useful to a broader audience so I’m sharing it here as well. These are the books I keep right next to my desk, and the newsletters I open every time they arrive in my inbox.

Books that have shaped my thinking

A few newsletters I really like

I am skipping some obvious ones (like Lenny and Platformer) that everyone already subscribes to.

Actually, the internet's always been this bad

Some really interesting (and surprising) takeaways in this research, and a very good analysis by Caitlin Dewey in Actually, the internet’s always been this bad:

A team of Italian researchers evaluated more than half a billion comments spanning 30 years, and concluded that online discourse is no more ‘toxic’ today than it was in the early 1990s. […] Overall, the study found that the prevalence of both toxic speech and highly toxic users were extremely low. But the longer any conversation goes on, on virtually any platform, the more toxic it becomes.

Building Engineering

This is a really great post by Ben Werdmuller. On the surface it’s about Building Engineering, but it’s mostly about good leadership and how to build successful products. I very much agree with his conclusion:

The most interesting and successful organizations have an externally-focused human mission and an internal focus on treating their humans well. That’s the only way to build technology well: to empower the people who are doing it, with a focus on empathy and inclusion, and a mission that galvanizes its community to work together.

There’s some great advice throughout, so I recommend reading the whole thing!

The Consensus Fallacy and the Need for Alignment

Josephine Conneely shared some thoughts that might seem controversial in The Alignment Fallacy. The basic premise is that the need for full alignment within a team can sometimes hide some deeper problems within an organization:

The need for complete explicit agreements in organisations can reveal a culture which requires you to be on defense (a cover your a*s culture if you will). Alternatively, it can be driven by a culture which suffers from being too collaborative (it happens). Plans which require committee approval get delayed, often never quite leaving that committee discussion stage. Broad stakeholder alignment is a positive thing that should be strived for but there can be limits. High risk, high reward scenarios rarely get complete agreement up front. Instead, they require someone to step up and commit to pursuing that path.

I agree with this take in general, with some nuances I would add to the language. I see alignment as a communication outcome that should happen in any decision-making culture, whether it’s consensus-driven, command-and-control, collaborative, etc. I would say that the situation Josephine describes in the quote above is an issue with relying too heavily on a consensus decision-making style. Importantly, consensus doesn’t necessarily guarantee alignment. How many times have you walked out of a meeting where everyone agreed on a thing and then the next day you’re surprised because it feels like you agreed to a completely different thing?

So I would maybe tweak the language slightly and say the post is a warning against consensus cultures. Alignment is a separate step from the actual decision being made, and an important one. It aims to make sure everyone understands (1) what decision has been made, and (2) what the consequences/next steps of the decision are. That’s needed no matter what your decision-making culture is.

The meek inherit the earth

Austin Kleon has a really interesting post on the word “meek” in the Beatitudes. In short, “meek” doesn’t mean “weak”:

Meekness as a habit of calm attentiveness, stillness, freedom from the fretting worry of keeping control, a stillness that allows others to feel welcome around you, can appear as something very different from the shrinking back that the word so easily suggests. If anger is very much to do with the “pushing out and pushing away” element in our psyche, “meekness” in the sense of a welcoming stillness is the opposite of this.

That definition reminds me of my earlier post On kindness and decisiveness. I should’ve thrown a “meek” in there!

The shame of LinkedIn

I found the article I Asked Experts for Tips to Navigate LinkedIn’s Cringe Factor surprisingly helpful, not just for its advice but also because it articulates well why LinkedIn can feel so weird sometimes:

LinkedIn users are trapped in a culture of professionalism and all that comes with it. The person you are with your boss or a client is probably not your truest self. This setting makes posting — or even just creating and maintaining a profile — feel extra high-stakes and, in turn, contrived. On LinkedIn, there is no dancing like no one’s watching.

Also:

The goal for most people on LinkedIn is not to be a creator, it’s just to live to fight another day in the working world.

In other interesting LinkedIn news I was going to link to earlier, also see Facebook and X gave up on news. LinkedIn wants to fill the void:

Finding a home for news publishers in 2024 isn’t about finding a perfect fit, but rather finding one that’s close enough. The traffic fire-hose days of the 2010s aren’t coming back. And LinkedIn is not the secret to infinite page views. But it might be fertile ground to build an audience with manageable issues.

Oops, I did a Manager-README

I know the concept of a Manager-README (a document where you explain to your team some of the ways you like to work) can be controversial, so I’ve avoided it up to now. But this week I got curious and read up on the pitfalls and how to avoid them. Then I took a stab at an outline and it was actually really helpful—even just for myself—to clarify some of my own views on product work. It starts like this:

The purpose of this document is to summarize some of the values and principles I try to adhere to at work. But we are human and this is a relationship not a contract, so I see it as a way to kick-start how we work together, not the end result.

I also recognize that documents like these can be abused by managers, so this is not a way for me to excuse any bad behaviors. If you see me doing something that is not reflective of these values, please call me out so that I can improve.

I then go into talking about my leadership style, product philosophy, communication preferences, decision-making, and feedback loops. I would love to hear if this type of outline is helpful to anyone, and if you have any feedback!

On kindness and decisiveness

Mike Fisher reminds us how important it is for leaders to be excellent listeners in Listen or Speak. This part particularly resonated because it’s a misconception about me that I’ve had to deal with my entire career:

Just because we speak softly doesn’t mean we act with hesitancy or indecisiveness. We can be a strong leader, setting the example, and making the tough decisions all the while communicating in a manner that keeps the conversation going and open to other people’s inputs.

I believe strongly in acting people-first as a leader, and I’ve found that when I’ve gone through interviews and/or job changes in the past there is a very common worldview that equates kindness with indecisiveness. It always takes a little while for people to realize that just because I believe we make better and more successful products when we treat each other well and truly listen to everyone’s input, it doesn’t mean I don’t know how to make decisions.

I haven’t quite been able to put my finger on why this misconception exists in the corporate world, but my current hypothesis is that collaboration gets confused with consensus, and there is a fear that “speaking softly” will result in a consensus culture where decisions take forever to be made. With that part—the dangers of consensus cultures—I do agree with. Consensus cultures often produce watered down, unexciting products. Products where endless rounds of give-and-take have worn down the original idea to a shadow of what it once was. Consensus cultures also wear down the teams working on the product, because no one really gets what they want, they just get some of it.

So I always try to make the point that I prefer collaboration over consensus. In collaboration cultures people understand that even though everyone gets a voice, not everyone gets to decide. People are able to voice their opinions and argue (kindly!) for how they believe things should be done. But it certainly doesn’t mean that everyone has to agree with every decision. That seems to help—so if you find yourself in a similar situation, give that framing a try!

Since this is something I have felt in my own career, it’s also something I try to be cognizant of in my dealings with those around me. Just because someone doesn’t dominate the conversation (see the “babble hypothesis”, which states that those who talk the most tend to emerge as group leaders), or refuses to engage in combative conversations, it doesn’t mean that their viewpoints and opinions are weak or invalid. In fact, the opposite is likely true.

How Happy Couples Argue

Derek Thompson, whose writing for The Atlantic I always appreciate, has a really good article on How Happy Couples Argue (gift link).

The key isn’t that happy couples fight over the right things. Happy couples fight in the right way. In bad conversations and bad fights, both people in the relationship were trying to control each other. Rather than try to control their partners, happy couples were more likely to focus on controlling themselves. They sat with silence more. They slowed down fights by reflecting before talking. They leaned on I statements rather than assumptive ones. Healthy couples also tried to control the boundaries of the conflict itself. Happy couples, when they fight, usually try to make the fight as small as possible, not let it bleed into other fights.

I’m married to a therapist (20 years this year!), and I can tell you, learning how to argue well is a life-long journey, especially if you’re married to someone who helps people with this kind of stuff for a living. The article does a good job of summarizing the things we’ve learned together over the years.

As a side note, my wife and I have long been wanting to start a podcast, and I kind of want to put it out there as a way to make us actually go through with it, because I think it’s a pretty neat idea. It would be called So You Married A Therapist, and the premise is:

Interviews with therapists and their partners about life and love and learning to live with someone who exists to help people who are not you.

I would personally just love to talk to people from all walks of life who are in similar relationships, but I also think we could all learn a lot from getting insight into those unique relationships. Also, I think it would be really funny.