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Posts tagged “culture”

‘End of the world vibes’: why culture can’t stop thinking about apocalypse

I admit that I love post-apocalyptic books and movies. So I feel more than a little bit chastised by ‘End of the world vibes’: why culture can’t stop thinking about apocalypse:

“Such convictions in the mouths of safe, comfortable people playing at crisis, alienation, apocalypse and desperation, make me sick,” complains the protagonist of Saul Bellow’s 1964 novel Herzog. “We must get it out of our heads that this is a doomed time, that we are waiting for the end, and the rest of it … Things are grim enough without these shivery games … We love apocalypses too much.”

Read on for more choice quotes from olden times that make the case that “the only way to manage a dread of the future is to remember that the past was no picnic”.

On Managing Expectations

Michał Poczwardowski shares a good reminder about how to set expectations well in our teams:

The biggest partner in crime for missed expectations is unclear communication, which means that the antidote is clear communication. Follow these steps to make sure that expectations are clear:

  • Be realistic about the future. Overconfidence will build up expectations. If there are a lot of uncertainties, state clearly what is certain and what is uncertain.
  • Point out what you don’t know. Give as much context as you can. If you leave too many unaddressed gaps, people will fill these gaps with their own projections of which you have no control over.

You’re Not Managing Enough

This is a good reminder about micro-management from Judd Antin. He says that maybe You’re Not Managing Enough (a big climbing analogy runs through the whole post):

As managers, we can be so afraid of micro-management that we risk moving into passive territory. We’re made to believe our main job is putting people in position to grow, and then going hands off to give them the space to do it. But that’s like encouraging a climber to take on a harder route, cheering them as they start while you check out TikTok instead of holding fast to the rope. To do their best, that climber needs an active belay from start to finish. It’s easy to try again when the rope caught you and you only fell a few feet. These are the most educational failures — it’s those big ones that you want to avoid.

There’s some practical advice in the post on the best ways to be more active and helpful in the right ways by providing clarity and making solid plans with your team.

Have Concerns And Commit

I like this alternative approach to the old “disagree and commit” adage. That idea always struck me as a little passive aggressive (“sure, I’ll do this stupid thing you want me to do…”), whereas this seems like a more active, helpful approach:

It’s much healthier to “have concerns and commit.” Some decisions you can agree with, some you can disagree with, but most you should either just “have concerns about” or “be supportive of”. […] If you’re not sure of the answer but have concerns, you want to make sure that your feedback is deeply considered. You can tell your team that feedback was heard but ultimately the people with the most context made the call, which is how it should be.

It’s important to note that this type of culture is only possible if leaders agree to provide a lot of context on decisions (which not everyone wants to do):

As much as you have to be humble in your approach to engaging with decisions, healthy companies and leaders should provide you with enough information to be able to understand decisions in enough detail to have confidence in supporting the decision.

Why do we do things that are bad for us? The ancient philosophers had an answer

I found this essay on why we do things that are bad for us really interesting. First, I learned the word “akrasia”, which means “the state of mind in which someone acts against their better judgment through weakness of will.” Second, this is not exactly a new thing. From Romans 7:18–19:

For I have the desire to do what is good, but I cannot carry it out. For I do not do the good I want to do, but the evil I do not want to do—this I keep on doing.

Anyway, I thought this was helpful advice:

To achieve your goals, it can be more effective to put into place a defined plan that doesn’t let you reconsider. The psychologist Peter Gollwitzer called this an implementation intention: come up with a specific if/then statement that helps you achieve your goal. If it’s Tuesday, then I will go to yoga class; if I buy spinach, then I will make this smoothie for breakfast the next morning.

Books and newsletters that shape my thinking

I recently did a first draft of my manager README and I end it with some books and newsletters that have shaped my thinking, and continue to do so. I thought it might be useful to a broader audience so I’m sharing it here as well. These are the books I keep right next to my desk, and the newsletters I open every time they arrive in my inbox.

Books that have shaped my thinking

A few newsletters I really like

I am skipping some obvious ones (like Lenny and Platformer) that everyone already subscribes to.

Actually, the internet's always been this bad

Some really interesting (and surprising) takeaways in this research, and a very good analysis by Caitlin Dewey in Actually, the internet’s always been this bad:

A team of Italian researchers evaluated more than half a billion comments spanning 30 years, and concluded that online discourse is no more ‘toxic’ today than it was in the early 1990s. […] Overall, the study found that the prevalence of both toxic speech and highly toxic users were extremely low. But the longer any conversation goes on, on virtually any platform, the more toxic it becomes.

Building Engineering

This is a really great post by Ben Werdmuller. On the surface it’s about Building Engineering, but it’s mostly about good leadership and how to build successful products. I very much agree with his conclusion:

The most interesting and successful organizations have an externally-focused human mission and an internal focus on treating their humans well. That’s the only way to build technology well: to empower the people who are doing it, with a focus on empathy and inclusion, and a mission that galvanizes its community to work together.

There’s some great advice throughout, so I recommend reading the whole thing!

The Consensus Fallacy and the Need for Alignment

Josephine Conneely shared some thoughts that might seem controversial in The Alignment Fallacy. The basic premise is that the need for full alignment within a team can sometimes hide some deeper problems within an organization:

The need for complete explicit agreements in organisations can reveal a culture which requires you to be on defense (a cover your a*s culture if you will). Alternatively, it can be driven by a culture which suffers from being too collaborative (it happens). Plans which require committee approval get delayed, often never quite leaving that committee discussion stage. Broad stakeholder alignment is a positive thing that should be strived for but there can be limits. High risk, high reward scenarios rarely get complete agreement up front. Instead, they require someone to step up and commit to pursuing that path.

I agree with this take in general, with some nuances I would add to the language. I see alignment as a communication outcome that should happen in any decision-making culture, whether it’s consensus-driven, command-and-control, collaborative, etc. I would say that the situation Josephine describes in the quote above is an issue with relying too heavily on a consensus decision-making style. Importantly, consensus doesn’t necessarily guarantee alignment. How many times have you walked out of a meeting where everyone agreed on a thing and then the next day you’re surprised because it feels like you agreed to a completely different thing?

So I would maybe tweak the language slightly and say the post is a warning against consensus cultures. Alignment is a separate step from the actual decision being made, and an important one. It aims to make sure everyone understands (1) what decision has been made, and (2) what the consequences/next steps of the decision are. That’s needed no matter what your decision-making culture is.

The meek inherit the earth

Austin Kleon has a really interesting post on the word “meek” in the Beatitudes. In short, “meek” doesn’t mean “weak”:

Meekness as a habit of calm attentiveness, stillness, freedom from the fretting worry of keeping control, a stillness that allows others to feel welcome around you, can appear as something very different from the shrinking back that the word so easily suggests. If anger is very much to do with the “pushing out and pushing away” element in our psyche, “meekness” in the sense of a welcoming stillness is the opposite of this.

That definition reminds me of my earlier post On kindness and decisiveness. I should’ve thrown a “meek” in there!