On Managing Expectations

Michał Poczwardowski shares a good reminder about how to set expectations well in our teams:

The biggest partner in crime for missed expectations is unclear communication, which means that the antidote is clear communication. Follow these steps to make sure that expectations are clear:

  • Be realistic about the future. Overconfidence will build up expectations. If there are a lot of uncertainties, state clearly what is certain and what is uncertain.
  • Point out what you don’t know. Give as much context as you can. If you leave too many unaddressed gaps, people will fill these gaps with their own projections of which you have no control over.