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Posts tagged “culture”

Designing cities for citizens of all ages

Dominic Basulto wrote an excellent summary of a recent McGraw Hill Financial Global Institute report called What the world’s best cities will look like in 2030. The main point the report makes is that people in cities are aging, and we’re not really paying attention to that. There are, however, several things we can do to make sure that older people can live comfortably in our cities:

First, the city of the future should have the infrastructure and transportation links to address the needs of citizens of all generations. Second, each city should build new housing options to enable older citizens to “age in place.” Thirdly, each city should include access to community health programs with innovative medical technology for seniors. And finally, the city of the future should have plenty of opportunities for continuing work, education, arts and recreation for all ages.

This reminds me of an attempted joke I made the other day about the font size in Facebook Messenger1:

You’ll get old too, young designer. And when you can’t read your own product any more I’ll laugh so hard my teeth with fall out.

— Rian Van Der Merwe (@RianVDM) August 31, 2015

From cities to software, the evidence is all around us that if there’s one thing we desperately need to build more inclusive products, it’s a more diverse workforce. It’s very hard for us to design for people and situations that we have no experience with. We need to make sure our workplaces are more diverse, and then we need to go out and understand our users.


  1. I’m ridiculously embarrassed about that typo. 

When being alone on our smartphones, together, is okay

Emma Brockes wrote an essay for The Guardian called In praise of being alone on our smartphones, together:

The act of being with someone—or better yet, a group of people—and on one’s phone is just the modern iteration of a key pleasure of family life: to be among those whom one is sufficiently comfortable with to drift in and out of communication. Like doing homework at the kitchen table, it is the state of doing your own thing while others do theirs around you. The point is, whatever you are doing on your phone, it would be less pleasurable were you to be doing it alone in your room.

Screen addiction alters this, and there are levels of disengagement that can turn a sentient being into a piece of furniture, but the parameters of acceptable phone use should surely widen at this point to permit some middle way between being on one’s phone and considered rude, or turning the device off altogether.

The title of the essay is a clever reference to Sherry Turkle’s book Alone Together: Why We Expect More from Technology and Less from Each Other. It’s a book I enjoyed a lot, despite it being relentlessly full of depressing paragraphs like this:

Now demarcations blur as technology accompanies us everywhere, all the time. We are too quick to celebrate the continual presence of a technology that knows no respect for traditional and helpful lines in the sand.

[A] stream of messages makes it impossible to find moments of solitude, time when other people are showing us neither dependency nor affection. In solitude we don’t reject the world but have the space to think our own thoughts. But if your phone is always with you, seeking solitude can look suspiciously like hiding.

I recommend danah boyd’s It’s Complicated: The Social Lives of Networked Teens as a positive palate cleanser afterwards.

Anyway, back to Emma’s article. She also references Susan Dominus’s Motherhood, Screened Off, an article that was in heavy rotation towards the end of last year. Susan makes the point that smartphones result in a lack of transparency, since people (i.e. our kids…) don’t know what we’re up to when we’re on them:

It is that loss of transparency, more than anything, that makes me nostalgic for the pre-iPhone life. When my mother was curious about the weather, I saw her pick up the front page of the newspaper and scan for the information. The same, of course, could be said of how she apprised herself of the news. […] All was overt: There was much shared experience and little uncertainty. Now, by contrast, among our closest friends and family members, we operate furtively without even trying to, for no reason other than that we are using a nearly omnipresent, highly convenient tool, the specific use of which is almost never apparent.

And that’s where the answer to all of this comes back to “it’s complicated.” Yes, sometimes it’s ok to be alone on our devices, together in quiet contentment. But other times the lack of transparency about what we’re doing can be incredibly alienating to others. This wouldn’t be a problem if we could tell the difference between the two situations perfectly, every time. But alas, we are only human.

Solve social problems where you live

Courtney Martin’s essay on The Reductive Seduction of Other People’s Problems really got to me. She makes the case that instead of traveling all over the world to solve social problems in other countries, we should focus on the problems at home:

The reductive seduction of other people’s problems is dangerous for the people whose problems you’ve avoided. While thousands of the country’s best and brightest flock to far-flung places to ease unfamiliar suffering and tackle foreign dysfunction, we’ve got plenty of domestic need. […]

I think there is tremendous need and opportunity in the U.S. that goes unaddressed. There’s a social dimension to this: the “likes” one gets for being an international do-gooder might be greater than for, say, working on homelessness in Indianapolis. One seems glamorous, while the other reminds people of what they neglect while walking to work.

Her proposal is worth considering:

There’s a better way. For all of us. Resist the reductive seduction of other people’s problems and, instead, fall in love with the longer-term prospect of staying home and facing systemic complexity head on. Or go if you must, but stay long enough, listen hard enough so that “other people” become real people. But, be warned, they may not seem so easy to “save.”

The significance of gif culture

I was lucky enough to see Sha Hwang’s brilliant closing keynote at UX Burlington 2015 about his work on Healthcare.gov. So I was excited to see that Sha just posted a recent talk he did called Digital Materiality, a short reflection on gifs and gif culture:

gifs are a dumb, limited file format, and in the end this is why they are  important: they do not belong to anyone. because of their constraints they become a design material, to be played with, challenged, and explored.

Needless to say, there are some really good gifs in that talk…

Pretending at closeness

Leigh Alexander wrote a very interesting essay on how Facebook is getting a little… “intimate” with its users lately. She extrapolates that to a growing trend in The New Intimacy Economy:

Pretending at closeness is really the only way forward for anyone who wants to make money on the internet. As such, watch as organizations pretend, with increasing intensity, that they are individuals. Start counting how many times platforms, services and websites entreat you in human voices, with awkward humor, for money. Watch as the things we expect to be invisible, utilitarian, start oozing emojis and winky-smileys. Even Silicon Valley, global epicenter of whitewashed empathy voids and 1-percenter sci-fi wank fantasies, is going to pretend it cares about you.

Quote: Patrick Rothfuss on the importance of travel

If you want to know the truth of who you are, walk until not a person knows your name. Travel is the great leveler, the great teacher, bitter as medicine, crueler than mirror-glass. A long stretch of road will teach you more about yourself than a hundred years of quiet introspection.

—Patrick Rothfuss, The Wise Man’s Fear.

That Dragon, Cancer: a game that explores faith, hope, and love

Tomorrow, a game called That Dragon, Cancer becomes available to play. The premise is heartbreaking:

An immersive narrative videogame that retells Joel Green’s 4-year fight against cancer through about two hours of poetic, imaginative gameplay that explores faith, hope and love.

Earlier this month Wired did an incredible profile on the creator of the game: Joel’s dad, Ryan Green. From Jason Tanz’s A Father, a Dying Son, and the Quest to Make the Most Profound Videogame Ever:

Over time, That Dragon, Cancer became Green’s primary method of dealing with Joel’s illness, as well as a way for him to preserve a connection to his son, whom he struggled to get to know. In real life, Joel couldn’t talk about his feelings, leaving Green to guess at his thoughts and emotions. Joel’s reaction to radiation therapy was particularly puzzling. Children usually hated being placed on the gurney inside the giant linear accelerator, resisted the anesthetic, fought and clawed at their parents and doctors every time they entered the room. But Joel loved it. He grew impatient in the waiting room, and his face lit up when the doctors came to get him, more excited than his parents had ever seen him. Green couldn’t know just why Joel was so enthusiastic about undergoing the anesthesia, but he wrote a scene imagining the adventures Joel might be experiencing in his mind—riding animals made of stars, giggling and tearing across the cosmos.

It is an incredible story—equal parts sad and inspiring. This game scares me—I’m not sure I have the strength to play it. Here’s the trailer…

The myth (and danger) of the 'perfect response'

Adam Sternbergh breaks down The Internet Fantasy of the ‘Perfect Response’, that mythical one-liner that puts someone in their place, makes them realize the error of their ways, and changes their minds in an instant:

But the Perfect Response you cheer for and re-post frantically also tends to be one that (a) confirms whatever you already believe and (b) sticks it to someone you already despise. The Perfect Response is, in essence, not a radical new perspective, but simply a person saying a thing you agree with to a person you disagree with. It’s a kind of linguistic record-scratch, a perfectly crafted gotcha that ostensibly stops trolls in their troll-tracks and forces them to deeply reconsider the sad wreckage of their wasted lives. Which means the Perfect Response is also largely a figment of the internet’s imagination.

The problem is that the idea of a ‘Perfect Response’ makes us think that changing hearts and minds isn’t hard work. And that’s simply not true:

The Perfect Response, while apparently so bountiful in theory, is actually appealing precisely because, in practice, it’s so rare as to be almost nonexistent. It’s just a fantasy we yearn for, and to which we happily subscribe, because the hurly burly of actual internet interaction can be so imperfect, and frustrating, and wearying, and hard. The give-and-take of real debate can be all of those things as well, but it also has the attractive by-product of potentially leading to change, something no Perfect Response has ever done. Which is how we ended up with the phenomenon of the Perfect Response in the first place—it’s an imperfect response to just how difficult real communication can be.

Norman, the boring anti-hero

Halfway through his day at work, Norman yawned.

“Oh no, don’t start doing that!” a coworker joked.

Norman chuckled. “Yeah, I know.”

“Rough night?”

“You could say that,” Norman lied.

Norman didn’t have a rough night. Norman had gotten eight hours of restful sleep. Norman was just always a little tired.

That’s a story from The Life of Norman, a reddit thread where thousands of people tell boring stories about the fictional Norman’s boring life. And it’s fascinating. From Michell Woo’s The Life of Norman (and the Rise of Boring):

Now, all day, every day, redditors construct the intricacies of the life of this unremarkable man, mostly in 500 words or less. Reading through the titles feels like watching paint dry. Norman goes into his office building. Norman makes a steak for dinner. Norman receives a text message. Norman does the laundry. Norman meets a friend and they talk about how they both used to enjoy opening Microsoft Paint, drawing some squiggles, and coloring in the spaces. Life of Norman is possibly the most action-deficient fanfiction series in existence—and that’s what makes it so compelling to its creators and audience.

Why are people drawn to this? One possible reason:

After writing 40 stories about Norman and following his journey so closely, [Cameron Crane, a moderator of the Life of Norman subreddit] believes he’s drawn to the character partly because he’s an example of what he doesn’t want for his life. Redditors will sometimes tell him that they’re grateful for Norman, sharing with him that they’ve been depressed and stuck in a rut and that Norman serves as a wake-up call.

That’s true for him, too. “At the heart of it, I think I’m just afraid, afraid of becoming Norman,” Crane says. “Norman isn’t a role model. It’s okay to be like Norman, but you shouldn’t accept it. He’s comfortable, and the only way to get ahead in life is to make yourself uncomfortable.”

From the phonograph to streaming and how we now listen to music

I really enjoyed Clive Thompson’s history of How the Phonograph Changed Music Forever. I found a couple of observations particularly interesting. First, on the “new” phenomenon of listening to music alone:

A curious new behavior emerged: listening to music alone. Previously, music was most often highly social, with a family gathering together around a piano, or a group of people hearing a band in a bar. But now you could immerse yourself in isolation. In 1923, the writer Orlo Williams described how strange it would be to enter a room and find someone alone with a phonograph. “You would think it odd, would you not?” he noted. “You would endeavor to dissemble your surprise: you would look twice to see whether some other person were not hidden in some corner of the room.”

This is particularly interesting when you consider it in the context of the latest trend: headphones as the new walls for people in open-plan offices. We went from listening to music together, to listening to music alone, to using music to indicate we don’t want to be bothered. Also see How Headphones Changed the World as a great companion article to the phonograph one.

Second, this is something I hadn’t considered before1:

“In the age of the iPod, and the age of Pandora, and the age of Spotify, we’ve seen the average college student go from being a hard-core ‘rock fan’ or a hard-core ‘hip-hop fan’ to being a connoisseur of a lot of different genres, and a casual fan of dozens more,” he says. “It’s very rare to come across someone of college age or younger who’s only invested in one or two styles of music,” and they’re less likely to judge people on their musical taste.

I’ve written before on the tyranny of endless musical choice, and how much we lose in the age of streaming, but this is most certainly a positive thing. We used to be narrowly defined by the genres we liked, and now we’re able to dip in and out of interesting musical experiences we wouldn’t have been exposed to in the age of the phonograph and CDs.


  1. These “man, I’m old” moments are happening with increasing and concerning frequency now.