John Ciancutti explains how Netflix uses data to make product decisions in How We Determine Product Success:
It can be frustrating to be in a product development environment where force of personality or hierarchy determines product outcomes. At Netflix the focus on customer value makes a teachable moment of those times one guesses wrong. My product intuition is vastly better today for the benefit of my mistakes.
It’s a great read on the importance of listening like you’re wrong when you develop products.