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Posts tagged “culture”

Meeting organizers: you're responsible for our attention and focus

Dave DeRuchie makes a strong case that we need to put down our phones and get rid of distractions in meetings:

When you accept a meeting invitation, accept that your attention and focus for that time is also blocked. Avoid distractions that take your focus from the subject matter at hand. Be more connected to what you are doing by being less connected.

There’s another way to look at this. See, we’re distracted in meetings because we don’t find them that valuable, so we try to fill the time with multitasking activities that we feel do add value. So if this becomes a thing - if we agree and communicate that a meeting blocks out not just our time but also 100% of our attention and focus - well, that places a huge burden of responsibility on the meeting organizer. If you’re going to arrange a meeting, and you expect everyone to pay attention without distraction, you’d better make sure that it’s a meeting worth having - agenda, solid outcomes, everyone contributing, etc. Otherwise we’ll come after you and demand our attention back.

Innovation: it's complicated

Fabio Sergio wrote a slightly rambling but very interesting post called The Myth of the Brand New Innovation Myth. He takes on some recent opposing views on innovation and creative thinking. Should you listen to customers or not? Should you work in an environment where you can do your thinking alone, or collaborate? Sergio’s point is that (surprise!) it’s not that simple:

I don’t think there is an archetypal, simplistic image of what type of personality or process best fosters innovative thinking, or even what type of physical working environment can best support a creative culture. That view of the world is too polarized. In my experience there is no single specific behavioral trait, methodological approach, or carefully-selected set of contextual factors that guarantees success in the ability to think differently and translate that thinking into success in the market.

He goes on to say that the truth doesn’t lie in any of these extremes, but somewhere in between:

That said, there is indeed a common trait in the typical way creative thinkers approach challenges: they can comfortably hold opposing thoughts in their heads and get to work. [”¦] Informed intuition. Controlled chaos. Abductive analysis. This is often the mindset of successful creative, innovative thinkers: seeing opposites and apparently contradicting goals not just as a potential for dissonance, but as an opportunity for dynamic harmony.

It’s a much more balanced and realistic view than some of the other black-and-white proclamations of truth we’ve been seeing lately.

An avalance of information and entertainment

How mankind will cope with the avalanche of information and entertainment about to descend upon it from the skies, only the future can show. Once again science, with its usual cheerful irresponsibility, has left another squalling infant on civilization’s doorstep.

- Arthur C. Clarke in 1962

Should designers learn to code? Who cares, as long as they always remain curious.

Tucked away among the usual arguments for and against designers being able to code, Mandy Brown makes an interesting observation in Specialist or Generalist?, a roundtable discussion on the issue:

You do not need to be proficient in practices other than your own; but you ought to be curious. Curious enough to ask questions, to read about things, to get your hands dirty. It’s lack of curiosity about other disciplines that is deadly, not lack of skill.

This is a statement worth digging into, because curiosity is one of the most important characteristics of a good designer (well, of anyone, really). Sara Wachter-Boettcher explains the reason really well in her piece On Content and Curiosity:

Curiosity keeps us hungry. It leads us to tackle new challenges when the easy questions have all been answered. It makes us wonder how things could be better””even when they are, if w’d just pause to admit it, pretty damn good already.

There is a very legitimate counter-argument to being incurably curious, though. We might gain such shallow knowledge about so many different things that we end up unable to form or articulate opinions on anything because we just don’t know enough about a specific topic.

This is the core of the “specialist” argument, and it’s articulated very well in Stop Trying To Be Diverse, an interesting post about photographers on the Musea blog. The author tells the story of a particular photographer who spent his entire life shooting black-and-white portraits of people against a white or grey background. Boring, right? Well…

We don’t want to restrict ourselves to something like that because we feel that we will get bored. However, boredom is a great thing! What actually occurs is, boredom forces us to be more creative if we can push through it. Our work will improve if we find different ways to solve the same problem over and over, instead of switching between 10 independent problems. Avedon forced himself to come up with something new every time his subject stepped in front of his white seamless background. He had to find something unique about each individual, otherwise he would fail. The difference in his work came from what his subjects brought to the image, not by some new Photoshop filter or fancy off-camera lighting technique he used.

I’ll illustrate this with a story about my own online behavior. The other night I went online to do something (who knows what it was), and an hour later I found myself reading an article about a guy who feels that Louis C.K. was stupid because he made “only” $1 million from his standup comedy experiment. The person claimed that he could have helped Louis C.K. make $5 MILLION!!! I got to end of the article and all I could think was, “Why do I read this crap?” Well, I read it because my curiosity sometimes overcomes my importance filter. And getting that balance right is what we all need to make this curiosity thing work for good, not evil.

So, how do we arrive at (and maintain) this balance? How do we remain curious, and still manage to temper our gluttonous, Internet-fed thirst for All Things, All The Time? The core of the solution lies in learning what to cull from our lives, and what to surrender instead. In The Sad, Beautiful Fact That We’re All Going To Miss Almost Everything, Linda Holmes describes the two concepts as follows:

Culling is the choosing you do for yourself. It’s the sorting of what’s worth your time and what’s not worth your time. It’s saying, “I deem Keeping Up With The Kardashians a poor use of my time, and therefore, I choose not to watch it.” It’s saying, “I read the last Jonathan Franzen book and fell asleep six times, so I’m not going to read this one.”

Surrender, on the other hand, is the realization that you do not have time for everything that would be worth the time you invested in it if you had the time. Surrender is the moment when you say, “I bet every single one of those 1,000 books I’m supposed to read before I die is very, very good, but I cannot read them all, and they will have to go on the list of things I didn’t get to.”

We constantly need to learn how to make better decisions about culling and surrendering. For example, I should have culled that Louis C.K. article. And at some point I need to choose to surrender all the UX articles in my Instapaper queue and just freakin’ fire up Balsamiq.

Should designers learn to code? It depends entirely on each designer’s ability to decide if it’s a skill that should be learned or surrendered in the bigger picture of meeting his or her ultimate life/career goals. Put another way, there is no right answer, as long as the designer is at the very least curious enough to know how development works, and at best has made a conscious decision either to surrender the skill or dive in and learn it.

Think Different (as long as enough people will like it or retweet it)

In Facebook’s Philosophy Kyle Baxter makes a good point about what happens when sharing something becomes part of doing it:

Once the sharing is a part of the doing, you no longer consider whether to do something in the isolation of whether you want to do it. When sharing is a part of the package, you also consider how whatever it is you’re doing will reflect on you. You’ll consider what the general public’s, or your network’s, standards are for it.

Nick Bradbury makes a similar point in The Friction in Frictionless Sharing:

In the past the user only had to decide whether to share something they just read, but now they have to think about every single article before they even read it. If I read this article, then everyone will know I read it, and do I really want people to know I read it?

When you think this all the way through the implications are quite bleak. The theory is that the more we share about our lives, the more we tend to take into consideration what people might think of us before we do something. But it’s not just a passive “I wonder what they’ll think of me”. Figuring out what to do next becomes an obsession, a constant search to answer the same question over and over: what can I do that will get me the most likes or retweets?

It’s a dangerous game - one where we’re not just trying to hang on to our reputations, but actively using our knowledge of what our network “likes” to guide our lives. “Think different” becomes “Think different in a way that will generate the most engagement with my personal brand.” Maybe the value of Allen Salkin’s philosophy that “there is something magical about a life less posted” is that it frees us to live our own lives again.

There can be no wisdom without data

Nick Carr on the belief that remembering facts becomes less and less important with the increased accessibility of information online:

But this idea that knowledge can be separated from facts - that we can know without knowing - really needs to be challenged before it gains any further currency. It’s wonderful beyond words that we humans can look things up, whether in books or from the web, but that doesn’t mean that the contents of our memory doesn’t matter. Understanding comes from context, and context comes from knowing stuff. Facts become most meaningful when, thanks to the miracle of memory, we weave them together in our minds into something much greater: personal knowledge and, if we’re lucky, wisdom.

Perhaps this is the kernel of truth in the “Google makes you stupid” argument. The field of Information Science teaches that wisdom comes from knowledge, which comes from information, which comes from data. If we can’t hold enough pieces of data in our heads for at least a little while, the whole house of cards comes tumbling down.

Working at a startup vs. a big company

Interesting perspective from the CEO of Ooga Labs:

In fact, I would argue that you learn the wrong things working for a big company, and that it’s actually not good experience. A good experience is when you really make something happen in the world. Big companies teach you how to work through layers of bureaucracy and how to solve problems in very risk-averse ways ”” in short, how to make something happen in their organization. A big company is not the safe career choice. It’s the risky choice. It risks your mind and your life.

This goes hand in hand with another misconception that big company jobs are more secure than startup jobs. In my experience the chances of a startup running out of money and a big company needing layoffs are roughly the same.

If the porridge is too hot or too cold, make a fresh batch

Jeffrey Zeldman in The maker makes: on design, community, and personal empowerment:

I sometimes become impatient when members of our community spend their energy publicly lamenting that a website about cats isn’t about dogs. Their energy would be so much better spent starting bow-wow.com. The feeling that something is missing from a beloved online resource (or conference, or product) can be a wonderful motivator to start your own. I created A List Apart because I felt that webmonkey.com wasn’t enough about design and highfive.com was too much about it. If this porridge is too hot and that porridge is too cold, I better make some fresh, eh?

Sounds to me like a good mantra for 2012. Happy New Year, everyone! In the coming year, may we all make porridge that’s just right.

Don't rip into a design too early

How designers and engineers can play nice is a really great post by Jenna Bilotta. I nodded along enthusiastically to this point in particular:

Too often I observe my fellow designers rip into the aesthetics or interaction design of an early engineering prototype. When an engineer is met with critical feedback from a designer about issues they haven’t even begun to think about, it doesn’t encourage that engineer to include the designer in future reviews. This is how designers end up begging for massive changes the week before launch, and how we almost never get them.

One of the most difficult skills for a designer to learn is restraint during the early stages of implementation, when things aren’t perfect yet.

There are some great suggestions in the article - well worth reading.

The urgency of slowing down

Pico Iyer in The Joy of Quiet:

The urgency of slowing down ”” to find the time and space to think ”” is nothing new, of course, and wiser souls have always reminded us that the more attention we pay to the moment, the less time and energy we have to place it in some larger context. “Distraction is the only thing that consoles us for our miseries,” the French philosopher Blaise Pascal wrote in the 17th century, “and yet it is itself the greatest of our miseries.” He also famously remarked that all of man’s problems come from his inability to sit quietly in a room alone.

As I’m making my way through The Information Diet, I’m starting to think that this longing for some peace and quiet will be a recurring theme for many of us in 2012.