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Posts tagged “culture”

The (non)value of a Twitter follow

Amber Naslund’s How Twitter Works Today… And How I’m Using It Now got me all riled up about something I didn’t even realise bothered me as much as it does. This is the part that really got to me:

Let me explain this very clearly: a Twitter follow is not a validation of your worth as a human, nor is it a stamp of approval from someone online that you’re awesome or not. If you even slightly see it that way, you might need to reset some priorities.

Twitter is simply a tool, a mechanism. Everyone uses it differently, and heavy users like me need to rejig the system once in a while so it continues to work and stay manageable. In short, the system of follows and lists and DM access and what is useful to me to pay attention to is not about you. In this case, it’s about me and what makes Twitter valuable for me personally.

You get to say the same thing about your experience, and you get to shape it according to your own needs. Hell, unfollow me and put me on a list (or don’t) if you want. Your Twitter is yours to shape, and you don’t owe me anything either. I’d wager that a good portion of the people I’m most interested in at a professional level don’t follow me back. And who cares?

I’ll be honest — the decision to follow someone on Twitter makes me really nervous. It feels like a huge commitment. Because if I realise a few days down the line that I’m not as interested in someone’s stream as I thought I would be, I find it very difficult to unfollow them — people take this stuff very personally. So when I find someone I might want to follow, I usually put them on a list first for a few weeks, and if I find myself clicking on a few of the links they tweet, I’ll go ahead and follow.

But it’s not a foolproof system, and every time I realise I actually don’t want to see this person’s tweets in my main timeline I feel trapped. I know I shouldn’t feel bad about unfollowing, but I do. The point Amber makes is so true, and bears repeating: “a Twitter follow is not a validation of your worth as a human, nor is it a stamp of approval from someone online that you’re awesome or not.”

The fact is that I use Twitter as a business tool, not so much as a way to communicate with friends. That means that I have very strict criteria for the kind of stuff I want to see in my timeline. I don’t want to see Foursquare checkins, I don’t want to see constant updates about a topic not related to my work, and I don’t want to see only tweets about a person’s product/app. And I’m sorry if that seems selfish, but to paraphrase what Amber says in her post: I get to choose what makes Twitter valuable for me, just like you get to do the same with your stream.

I like Chris Bowler’s distinction between the two main ways to use Twitter in his post The Purpose Varies:

One fact that I do my best to keep in mind is this: there are two very different ways to use Twitter. Option A is as a social tool to interact and joke around with others, to connect. Option B is to use it as a source of sharing information, usually in the form of links to content or pithy blurbs of opinion.

Some people like the service for one, but not the other. Some people manage to strike a lovely, harmonious balance between the two. The catch is that — in my opinion — we mostly want to follow folks who use the service in the same way we do.

I’m an Option B guy myself. I still love having conversations with people who use it more in the Option A way, but I’m not going to follow them. And one more time, with feeling, “a Twitter follow is not a validation of your worth as a human, nor is it a stamp of approval from someone online that you’re awesome or not.”

So let’s agree that we’re allowed to be selfish about how we use Twitter. I’ve learned from experience that I go insane with information overload if I follow more than 200 people, so I’m not going to break through that barrier. And you get to make your own rules, and follow and unfollow whoever you want. That is still, after all these years, the simple beauty of Twitter’s follower model.

So hey, let’s be selfish, and find the measure of our self-worth somewhere else.

Follow people rather than topics

Callum J Hackett gives some good advice in Reading the Unexpected:

This is why I prefer to follow people rather than topics. I’m able to get a good sense of their character and interests, and while I know what kind of wonderful links and commentary to expect 90% of the time — all part of the initial attraction — I also look forward to that remaining 10% which I’d never have predicted or sought out myself, but which I still enjoy reading.

We need that kind of spontaneous discovery. We need to be exposed to the unfamiliar and the unexpected, even if it’s only truly interesting one time out of a hundred. If all our interesting content is redirected from individuals to subject-specific sources, we will inevitably place subtle, unnoticed restrictions on the things that we see, and we will continue to reinforce our prejudiced ideas and interests without thinking.

This ties in well with a very interesting discussion between Susan Greenfield, Maria Popova, and Evgeny Morozov with the New York Times, weirdly titled Are We Becoming Cyborgs? Here’s Maria Popova:

The Web by and large is really well designed to help people find more of what they already know they’re looking for, and really poorly designed to help us discover that which we don’t yet know will interest us and hopefully even change the way we understand the world. […]

When you think about so-called social curation — algorithms that recommend what to read based on what your friends are reading — there’s an obvious danger. Eli Pariser called it “The Filter Bubble” of information, and it’s not really broadening your horizons.

I think the role of whatever we want to call these people, information filters or curators or editors or something else, is to broaden the horizons of the human mind. The algorithmic Web can’t do that, because an algorithm can only work with existing data. It can only tell you what you might like, based on what you have liked.

Longing for an open(er) web

At first glance, Anil Dash’s The Web We Lost might come across as typical nostalgia for times gone by. But he makes some really good points about the changes we’ve seen over the past few years that have closed down the web in significant ways. I especially like this conclusion:

I know that Facebook and Twitter and Pinterest and LinkedIn and the rest are great sites, and they give their users a lot of value. They’re amazing achievements, from a pure software perspective. But they’re based on a few assumptions that aren’t necessarily correct. The primary fallacy that underpins many of their mistakes is that user flexibility and control necessarily lead to a user experience complexity that hurts growth. And the second, more grave fallacy, is the thinking that exerting extreme control over users is the best way to maximize the profitability and sustainability of their networks.

Let’s briefly look at the two fallacies Anil points out.

The fallacy that user flexibility and control necessarily lead to a user experience complexity that hurts growth

I think designers and product people were so traumatised by the aesthetic crimes committed on MySpace pages by giving too much flexibility and control to users that the pendulum has swung way back into the opposite direction. One of the things that are cited as a core component to Facebook’s early mass market success is the complete lack of flexibility when it comes to the design of “your page.” By taking that choice away Facebook not only introduced consistency, but by making everyone’s pages look the same they also took the burden away from users to spend countless hours making their pages unique just to impress their friends. Instead, they could focus on the content.

But times they are a-changin’. There is a renewed expectation for customisation (Android!) and personalisation (Zite, Flipboard, Prismatic). Read Frank Chimero’s The Anthologists, where he talks about users looking for “new ways to select, sequence, recontextualize, and publish the content they consume.” The challenge for designers now is not how to hide complexity, but how to work through complexity and arrive at what Karen McGrane calls “appropriate visibility” in her essay for The Manual called Ear Trumpets and Bionic Superpowers:

Designs that make technology completely seamless to the user often deserve admiration. But can we balance our desire for intuitiveness with a wider recognition that some tasks are complex, some interactions must be learned, and sometimes the goal isn’t invisible technology but appropriate visibility?

We have to figure out how to provide flexibility and control without hurting user experience. And like Fred Wilson says, “Just because something is hard doesn’t mean you shouldn’t try to do it.”

The fallacy that exerting extreme control over users is the best way to maximize the profitability and sustainability of their networks

On this one I agree with Anil unreservedly. The best analogy I can think of to illustrate the problem is to look at online publications’ link policies. Some publications make a point of linking to source articles prominently and early on in any piece they’re writing, while others hide the source link (if it’s there at all) at the bottom of the article in the hopes that no one will see they’re not actually the ones who wrote it. Matthew Panzarino explains the difference this way in Stop Not Linking:

If you truly believe that what you’re writing is worthwhile then you’ll trust that your readers will come back to you the next time you have something to share. So please, start sharing more liberally and encouraging your readers to view the source materials if they feel that they want to, without making them dig for them.

They will appreciate it and, if you’re honest and passionate, they will still happily read what you have to say. You are not diminished by the fact that other people have original thoughts as well.

The same goes for social media sites, ecommerce sites, everything. If you are confident in the value you provide to users, you don’t have to try to control them and lock them in with fancy tricks. You’ll just provide the value and know that if you meet a real need, those people will be back, and they will be the most loyal customers in the world because you respect their freedom.

And if they don’t come back, you’ll learn from it and tweak your offering until they do. By doing things the long, hard, stupid way you’ll sacrifice short-term returns for a long-term sustainable business with happy customers. And I think we can all agree that’s something worth pursuing.

How to do what you love, the right way

Every time I start a new job I take my dad to see my office. He loves seeing where I work, and I love showing him. It’s a thing. As much as I enjoy this unspoken ritual of ours, there’s always a predictable response from my dad that serves as a clear indicator of our large generation gap. At some point he’ll ask a question along the lines of, “So… no one has an office? You just sit out here in the open?” I’ve tried many times to explain the idea of co-location and collaborative work, but I don’t think it’s something that will ever compute for him.

This isn’t a criticism on how he’s used to doing things (especially if he’s reading this… Hi Dad!). But it shows how our generation’s career goals have changed from “I want the corner office!” to “I just want a space where I’m able to do good work.” We’ve mostly gotten over our obsession with the size and location of our physical workspaces. But we haven’t completely managed to let go of that corner office in our minds: the job title.

Even that’s starting to change, though. This tweet from Jack Dorsey has received over 1,700 retweets so far:

Titles, like “CEO”, get in the way of doing the right thing. Respect to the people who ignore titles, and fight like hell for what is right.

— Jack Dorsey (@jack) September 29, 2012

In episode 60 of Back to Work, Merlin Mann and Dan Benjamin discuss what they call “work as platform”. The basic idea is that we need to stop looking at work as a thing you do for a company. If you view your career like that, your success will always be linked to the success of the company, as well as your ability to survive within that particular culture. You will be at the mercy of people who are concerned about their own careers, not yours.

Instead, if you think about your work as platform, your attention starts to shift to using whatever job you are doing to develop your skills further, so that you’re never at the mercy of one company. Here’s Merlin, from about 31 minutes into that episode of Back to Work (edited down slightly):

If you think just in terms of jobs, you become a little bit short-sighted, because you tend to think in terms of, “What’s my next job?”, or “If I want good jobs in my career, what do I put on my resume?” So in terms of what you can do to make the kinds of things you want, and have the kind of career you like, I think it’s very interesting to think about what you do in terms of having a platform for what you do.

There’s always this thing about “doing what you love.” Well, doing what you love might not ever make you a nickel. And if doing what you love sucks, no one is ever going to see it, like it, and buy it, which is problematic. That’s not a branding problem, that’s a “you suck” problem. So the platform part is thinking about what you do not simply in terms of what your next job is — it’s a way of thinking about how all of the things that you do can and should and do feed into each other.

I think it’s worth giving yourself permission to take a dip into the douche-pool, and think a little bit about what platform thinking might mean to you. Because if you are just thinking about how unhappy you are with your job your horizons are going to become pretty short, and your options are going to be very limited.

So here’s how I want to pull this all together. Just like we’ve moved on from the idea that the big office is a big deal, we have to let go of the idea that a big enough title is equal to a successful career. Much more important is that we figure out what it is that we want to spend our time and attention on — and then working at our craft to make that our platform.

I was really inspired by Jason Santa Maria’s interview in The Great Discontent, in which he said the following:

One of my greatest fears is being at a big company and rising through the ranks to become a manager of people. That’s an art and there are people who are really good at energizing others and getting the best work out of them, but the thing I most enjoy is being hands-on and seeing something through to the end. I want to keep making things and not just talk about making them.

That resonates with me. It doesn’t have to resonate with you, and that’s the point. We don’t all have to follow the same path. You don’t have to run out and learn how to code. But be curious enough to find out if coding is your platform. Build your own platform, and make your own work. That’s what it means to “do what you love.”

Google wreaks havoc on our company's calendars

We run our company on Google Apps for Business, and we’ve never had any problems. Until now. On Friday morning we came in to work to find that all our calendars are completely, utterly messed up. We lost data, ownership changed randomly, and some of us lost access to our own calendars. We’re still coming to terms with what happened, and it’s hard to explain without getting into specific detail, so I’ll just give you taste of the damage. Sorry for all the names of people you don’t know, but it’s the only way I can keep this straight:

  • My work calendar disappeared from my account, and is now owned by Chris’s personal Google Apps account.
  • I now own the Boardroom calendar, which is a resource calendar.
  • Chris’s work account now owns his personal calendar.
  • Debré’s work calendar disappeared from her account, and is now owned by Philip’s work account.
  • Philip’s personal calendar disappeared from his account, and is now owned by Angela’s work account.
  • Some events have gone completely missing from calendars — they’re just not there any more. Those events also disappeared from our clients’ calendars, which is a huge embarrassment and inconvenience because we don’t know when we’re supposed to meet with who.

And on and on it goes. Google Apps for Business promises 24/7 customer support, with a guarantee that “We’re always available to help via phone or email.” We discovered this issue on Friday morning, so I called immediately. They opened a case, I sent some screen shots, and then we waited.

Later in the day I got an email saying that “Your case will now be further analyzed by the next tier of support.” And then they went dark. I kept sending more information as we found it, but nothing happened. I phoned again on Friday evening and Saturday morning, but by then, phone support couldn’t do anything because the case was transferred to a “calendar specialist”.

On Saturday evening I received an update from Google Apps Support:

I looked at the calendars you mentioned and see the strange names that you mentioned. However, determining exactly what happened will require some in depth logs analysis. This will take some time.

And after that — nothing. Now it’s Monday morning and our ability to run our business is crippled since we don’t have access to our meeting schedule. And since we know that some events have gone missing, we can’t even trust what remains.

On the Google Apps Calendar page it says this (my emphasis added):

Google Calendar is designed for security and reliability with features like encrypted connections to Google’s servers, simultaneous replicated storage for your calendar appointments, built-in disaster recovery and fine-grained sharing, which lets you share your calendar with people in and out of your organization.

So if there’s built-in disaster recovery, why can’t they just restore our calendars to the state it was in Thursday night? Why has it been three days and we’re not getting regular updates and progress reports? Why promise 24/7 customer support if you can’t deliver it? And yes, this includes both phone and email support of their “core services”, which includes Google Calendar.

I’m writing this to hopefully accomplish three things:

  • Get some more attention on the issue so that Google can fix it and let us get on with our business.
  • Ask if anyone has experienced this problem before — if so, please get in touch.
  • Warn you about something you most likely already know: your data is not safe anywhere.

That’s the story so far. Google, please help. We just want our calendars back, and we’d love to know what happened.

Update 12/10/2012: The Internet works! On Monday evening I received a call from a senior Google Calendar employee, and he spent 30 minutes on the phone with me to help troubleshoot and get to the bottom of the issue. Our calendars aren’t fixed yet, but I’m confident that Google is now on top of it and will give us regular updates on what’s going on. At this point it looks like a 3rd party application had a sync issue with GCal, and that instigated a weird chain reaction. I’ll update again with more information once it’s all been fixed.

Update 12/12/2012: We’re mostly back up and running. It sounds like BusyCal had a conniption during one of its regular syncs, and used an API call that created the whole mess. I’m told that the API call that was used doesn’t give them much logging, so we’re not able to figure out exactly what happened. That’s too bad, but at least we’re mostly restored (still some events missing, but we’ll live with that). They ended up undeleting all events that were deleted when the issue happened. I think we could have done that on Friday, and still not sure why it took so long to sort out, but since this post went out Google became really involved and responsive, so I’m happy with that. And that, as they say, is that.

Facebook and the imperfect past

So we beat on, boats against the current, borne back ceaselessly into the past.

— F. Scott Fitzgerald, The Great Gatsby


Eric Bellm remembers the early days of Facebook in When Facebook was Fun:

And we grew older. The guy who was your buddy in class or in the dorms moved to a different city, and you lost touch with him, except in the weird limbo of Facebook, where you remain capital-F Friends and your seven-year-old inside jokes remain preserved in digital amber. You don’t notice it, as the News Feed pushes your recent history out of sight, but who you were trying to be back then can still be found in your Timeline. What was once a means of creative expression and a connection to a living community has ossified: a hidden record of who you aspired to be, as you became who you are now instead.

Facebook Timeline is a brilliant piece of behavioral design. It encourages people to reminisce constantly about the past in a way that cuts out most of the bad and non-exciting parts. As Matt Haughey pointed out in a widely-circulated post called Why I love Twitter and barely tolerate Facebook:

At Facebook, half the people in my recent feed are defined by the university they attended, even if that was 50 years ago. Their location is mentioned in posts and prominently on their profile, as well as their entire school history. Heck, the whole notion of organization at Facebook is now defining a person as a “Timeline.” I find the new life history Timeline approach to be a way of constantly dredging up the past, to show others how it shaped this person, and it’s not necessarily the best way to define ourselves.

Jason Kottke expanded on Matt’s thoughts in Twitter is a machine for continual self-reinvention:

For a certain type of person, changing oneself might be one of the best ways of feeling free and in control of one’s own destiny. And in the social media world, Twitter feels like continually moving to NYC without knowing anyone whereas Facebook feels like you’re living in your hometown and hanging with everyone you went to high school with. Twitter’s we’re-all-here-in-the-moment thing that Matt talks about is what makes it possible for people to continually reinvent themselves on Twitter. You don’t have any of that Facebook baggage, the peer pressure from a lifetime of friends, holding you back. You are who your last dozen tweets say you are. And what a feeling of freedom that is.

I find Facebook’s deliberate focus on the past such a cunning piece of design, especially since most other social networks feel more focused on what’s happening now. What’s so interesting is that your past as told by Facebook’s Timeline is only a minuscule part of the full story. Yes, there were parties, vacations, and engagements. But there was also heartache, grief, and lots and lots of plain-old boring life.

Obviously Facebook only tells the story it knows, and most of the time it only knows about your happy times. What we sometimes forget is that it’s conflict that makes the story of our life interesting. In his book A Million Miles in a Thousand Years Donald Miller puts it this way:

When we watch the news [and stories about violence come on], we grieve all of this, but when we go to the movies, we want more of it. Somehow we realize that great stories are told in conflict, but we are unwilling to embrace the potential greatness of the story we are in.

I’m slowly coming around to the idea that if we’re going to embrace public living (in the form of social networks) at all, we should either go all in with the full spectrum of our emotions, or rather not bother. Because if we only share a small, perfect sliver of our lives, we start to create unrealistic expectations for ourselves, and the people who know us.

The best article I read about this stuff in a long time is Leah Reich’s Disconnect:

But sometimes, even now, I think about public mourning rituals. I think about how the Victorians treated grief, how publicly they wore it, how they wore rings made from the hair of their beloved deceased. I recall telling myself I could say something, I could document my grief. It was okay to make it public, even if it felt like a very wrong, obnoxious, and strange thing to do. I remember thinking I needed someone to do something, but I didn’t know what it was and I didn’t know how to ask.

That’s the rub, isn’t it? Under even the most ordinary circumstances, how difficult it is to tell people we feel awful, to ask for a little extra patience, to ask for comfort. So to reach through the emotional distance when the stakes are so much higher, when the cost of rejection is risking further isolation at a time when you are already floating on what seems like the last splinter of wood from the great wreck of your life — well, you know, maybe throwing a thing or two at the internet and seeing what sticks doesn’t seem so crazy.

Yes, I know. We’re already in a culture of over-sharing. So I’m cognisant of the fact that it’s not quite practical from information overload and audience burden perspectives for all of us to suddenly start gushing every time we’re having a rough day. So I don’t really have an answer for how this should work. But I worry that our incomplete, happy pasts will someday come back to haunt us when we realise that by ignoring hard times, we have no idea how to deal with them any more.

Stop telling us how much everything sucks

Last night Cennydd Bowles tweeted something that really resonated with me:

Never ascribe to stupidity that which is adequately explained by complexity.

— Cennydd Bowles (@Cennydd) December 3, 2012

It reminded me of Erin Kissane’s contribution to the A List Apart article What I Learned About the Web in 2011:

If a single idea has followed me around this year, from politics to art and work to friendships, it’s been this one: “it’s more complicated than that.”

It’s centrally important to seek simplicity, and especially to avoid making things hard to use or understand. But if we want to make things that are usefully simple without being truncated or simplistic, we have to recognize and respect complexity—both in the design problems we address, and in the way we do our work.

I don’t know the flow of events that led Cennydd and Erin to their respective statements, but I know why it struck a chord with me. It feels like the number of tweets and blog posts that are written to ridicule and obliterate new products/apps/redesigns are on the rise. It’s like people don’t like anything any more — unless their friends made it. I think we can do better.

It’s easy to write a few paragraphs about how much something sucks. You know what’s difficult? Recognizing and respecting complexity. Giving people the benefit of the doubt and trying to understand why they made the decisions they made — whether it’s related to business, design, development, or anything else.

What’s really difficult is starting your argument from an assumption that other people are deliberate and thoughtful, and then working through each of your criticisms methodically. You’ll either realize that they made the right decisions, or arrive at the conclusion that they made some mistakes. Even if they did make mistakes — and we all have — by starting from a different baseline you’ll end up with a solid (and respectful) critique that the person can use to do things better.

For a creative person, the difference between reading “You suck!” and reading “Here’s where I think you made some wrong decisions” is the difference between being shamed into crawling under the covers and never putting their work out there ever again, and being encouraged to make their product better. We should always, always aim to do the latter.

Passion takes practice

I’m slowly making my way through Issue #3 of The Manual. If you haven’t read these books, I highly recommend it — they’re wonderful essay collections. This morning I read Practicing Passion by Tiffani Jones Brown, in which she dissects the whole idea of following your passion and doing what you love. She starts with this observation:

Sure, I’d been excited to start my own business. And sure, I’d loved the idea of writing for a living. Yet banal and frustrating tasks — the kind you approach with a groan, not a fist-pump — make up much of my job. So do I feel over-the-moon about my work? I truly like it. I feel good when I get better at it. Passion overstates the point.

She then goes on to recommend a more tempered approach to the passion thing:

Instead of asking “what will make me feel passion?” we should ask, “how can I make passion happen?” The answer is to cultivate a way of living and working that makes passion more likely. Passion takes practice.

But the point that really resonated with me is the part where she talks about flow:

You can get into flow doing almost any activity, no matter how good you are at it, no matter how mundane the task. Only two things are required: the activity has to have a clear goal and a challenge. You need to be really plugged in and focused; what you’re doing must stretch your body or mind. You won’t achieve flow while multitasking or surfing the internet but you might, odd as it seems, while doing a content audit or cleaning up comps.

Those are good words to remember. Sometimes we do what we want to do. The rest of the time we do what we need to do to get the job done and get better at what we do. Anyway, I guess the point is, buy The Manual. It’s such a treat.

Practicing Passion

A tribute to the quiet ones

I’ve really been enjoying Tim Kreider’s columns for the New York Times. His essay called The ‘Busy’ Trap got a lot of attention, and for good reason. His latest is called The Quiet Ones:

We’re a tribe, we quiet ones, we readers and thinkers and letter writers, we daydreamers and gazers out of windows. We are a civil people, courteous to excess, who disdain displays of anger as childish and embarrassing. But the Quiet Car is our territory, the last reservation to which we’ve been driven. And we can be pushed too far.

I don’t want to spoil it, so I’ll just link there quietly.

The Best vs. The Worst

A few weeks ago the Internet went nuts about a blog post by Dustin Curtis called The Best, in which he argued that it’s important to spend the time (and money) to find and purchase the absolute best of everything. The money quote:

If you’re an unreasonable person, trust me: the time it takes to find the best of something is completely worth it. It’s better to have a few fantastic things designed for you than to have many untrustworthy things poorly designed to please everyone.

The post got linked to by most of the sites I read, and I must have seen about 20 tweets about it in my stream.

I get the sentiment of going for the best, unwavering quality, and all that, but the post just didn’t sit right with me. I was going to write a response to it, but so far all I’ve been able to come up with is this montage from Arrested Development:

But yesterday, Moxie Marlinspike wrote a response that gets pretty close to the issues with Dustin’s philosophy. The Worst unfortunately steps into personal attacks, which is a real shame, because his argument is pretty solid, and would have been stronger without the snark. Anyway, the core of his message is this:

Hacker News could possibly be drawn to Dustin Curtis’ cutlery because it’s reminiscent of “simplify.” The makers of the cutlery took the concept to its core essentials, and nominally perfected them. But to me, “simplify” is about removing clutter — about de-emphasizing the things that are unimportant so that it’s easy to focus on the things that are. We shouldn’t be putting any emphasis on the things in our life, we should be trying to make them as insignificant as possible, so that we can focus on what’s important.

In a sense, the best gives a nod to this by suggesting that getting the very best of everything will somehow make those things invisible to us. That if we can blindly trust them, we won’t have to think about them. But the worst counters that if we’d like to de-emphasize things that we don’t want to be the focus of our life, we probably shouldn’t start by obsessing over them. That we don’t simplify by getting the very best of everything, we simplify by arranging our lives so that those things don’t matter one way or the other.

Of course, the right answer is most likely somewhere in the middle. To seek out quality without letting things own us. But it’s good for the Internet’s equilibrium to hear the complete opposite of Dustin’s argument.

For another perspective, consider Charles Faraone’s answer on Quora to the question What’s your favourite parable? Charles tells the story of a university professor who gave his students a large pot of coffee and an assortment of cups to choose from — some plain, others expensive and exquisite. Once all the students have chosen their cups, and only the plain and cheap ones were left behind, the professor commented:

While it is normal for you to want only the best for yourselves, that is the source of your problems and stress.

Be assured that the cup itself adds no quality to the coffee. In most cases it is just more expensive and in some cases even hides what we drink. What all of you really wanted was coffee, not the cup, but you consciously went for the best cups. And then you began eyeing each other’s cups.

Now consider this: Life is the coffee; the jobs, money and position in society are the cups. They are just tools to hold and contain Life, and the type of cup we have does not define, nor change the quality of life we live.

Sometimes, by concentrating only on the cup, we fail to enjoy the coffee. Savor the coffee, not the cups!

In other words, make the best coffee you can, and don’t worry about what you drink it in.

Read The Best, The Worst, and What’s your favourite parable?