Lorin Hochstein is a big name in the LFI (Learning From Incidents) space. He often writes about post-incident reviews, and he has a very interesting write-up of the Cloudflare outage on November 18, 2025 blog post. I especially loved this part:
Companies generally err on the side of saying less rather than more. After all, if you provide more detail, you open yourself up to criticism that the failure was due to poor engineering. The fewer details you provide, the fewer things people can call you out on. It’s not hard to find people online criticizing Cloudflare online using the details they provided as the basis for their criticism.
I think it would advance our industry if people held the opposite view: the more details that are provided an incident writeup, the higher esteem we should hold that organization. I respect Cloudflare is an engineering organization a lot more precisely because they are willing to provide these sorts of details. I don’t want to hear what Cloudflare should have done from people who weren’t there, I want to hear us hold other companies up to Cloudflare’s standard for describing the details of a failure mode and the inherently confusing nature of incident response.