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What Does Intellectual Humility Look Like?

I think all of us could do with a bit of help increasing our intellectual humility, since “when it comes to our beliefs and opinions, most of us are much more confident than we should be”.

People who are intellectually humble know that their beliefs, opinions, and viewpoints are fallible because they realize that the evidence on which their beliefs are based could be limited or flawed or that they may not have the expertise or ability to understand and evaluate the evidence. Intellectual humility involves understanding that we can’t fully trust our beliefs and opinions because we might be relying on faulty or incomplete information or are incapable of understanding the details.

Read on for some recommendations on how to be more mindful of our own intellectual blind spots—and not just because it’s worth pursuing truth:

Despite our sense that we are usually correct, we must accept that our views may sometimes turn out to be wrong. This kind of humility isn’t simply virtuous—the research suggests that it results in better decisions, relationships, and outcomes.

Google Search’s Death by a Thousand Cuts

Matt Rickard reminds us that it’s worth considering the long-term effects that putting public APIs behind paywalls might have on search engines:

Large models are trained on public data scraped via API. Content-heavy sites are most likely to be disrupted by models trained on their own data. Naturally, they want to restrict access and either (1) sell the data or (2) train their own models. This restriction prevents (or complicates) Google’s automatic scraping of the data for Search (and probably for training models, too). Google will lose results, site by site—it will be Google Search’s death by a thousand cuts.

Airbnb and the future of product management

I am finally catching up on the big “Airbnb canceled PMs” debate of 2023, and like most online arguments the whole thing seems pretty silly to me. First, here’s a good overview from Aatir Abdul Rauf, in which he publishes the full quote from CEO Brian Chesky:

“…The designers are equal to product managers. Actually, we got rid of the classic product management function. Apple didn’t have it either.

5-second applause

(smiling) Let’s be careful. Hold on.

We have product marketers. We combined product management with product marketing and we said you can’t develop products unless you know how to talk about the products. We made the team much smaller and we elevated design.”

Aatir does a great job of putting the quote in context of the entire talk, so it’s well worth reading. The TL;DR is this: “Airbnb didn’t kill PM. They relabeled it and consolidated their team roles.” That seems like a completely reasonable organizational change to make within the context Airbnb is in, and considering the thought they clearly put into that decision. It definitely won’t work for every organization, but it’s also clearly not some kind of thought leadership mandate that they want to force on the entire industry.

I say good for Airbnb for making a decision that aligns their organizational design with the way they believe they can design and develop products most effectively. One last plug for Aatir’s post: he does a great job explaining the Product Marketing function, and what product managers can learn from it.

Now, the real topic I want to get to with this post is this idea of merging PM into other roles. That concept has been around as long as the profession itself. As with so much in product, it’s not inherently good or bad, it’s about the context of the change. Here’s another example (that I happen to agree with). In Melissa Perri’s response to the controversy she made a slightly different case that the PM role will start to merge with the GM role:

Product Management has always firmly sat between business, tech, and the user/customer. In SAAS companies, the Product Management role has always been about figuring out how to grow the business by solving customer problems with the right software. In other companies that are not software-native, you saw this same act being done by GMs of the business, but just with the tools available to drive the business at the time – sales, marketing, and human operations. What does a GM look like in a product-led business? Someone overseeing the teams that build the things you sell.

As more and more companies become predominately software companies, I believe the Product Management role and GM roles are going to merge. You won’t be a great GM unless you deeply understand software, along with understanding your domain. Product Management was never purely about “tech” and if companies were treating it so, of course, they didn’t see the value of the role.

The point is that organizations will always need someone who understands the product, customers, technology, and the broader market—and guides conversations towards what that all means for priorities and what to work on to help the business grow. In the current SaaS environment we’ve settled on that role being filled by product managers. That’s great, but it might not always be so, and that’s ok too. It doesn’t mean we’ll lose our jobs. It just means we’ll keep evolving.

You’re in the right place

Here’s some great advice from Robin Sloan on how to find good educational content on YouTube:

These days, when I’m investigating a subject, I tend to go straight to Low View Count Scholarly YouTube, which is of course the version of YouTube you get when you append the term “lecture” to your search. When you hit a tranche of videos between forty and ninety minutes long, with between 500 and 5000 views, you know you’re in the right place.

This Google experiment is interesting and kind of related:

To make it easier for people to learn about topics they’re interested in, we’re experimenting with AI-generated quizzes on the YouTube mobile app Home feed.

Building personal and organizational prestige

This is great post by Will Larson on the difference between personal (and organizational) “brand” vs. “prestige”—and why focusing on building the latter is way more important for your career than the former.

First, this reminder:

The majority of successful executives I’ve worked with don’t write online. They won’t post on Twitter or Mastodon. They haven’t written a book. They don’t speak at conferences. In your engineering leadership career, you will at times be immersed in the message that you need to be creating content to be successful, but there’s abundant evidence to the contrary. You absolutely don’t have to do this sort of thing.

And then, this definition of what he means by “prestige”:

Prestige is the passive-awareness counterpart to brand. Rather than being what someone actively knows about you, it’s what someone can easily discover about you if they look for it. Many interviewers won’t know anything about me, but a few minutes of research will find my writing, conference talks, and work history.

I agree with this. Make sure that if someone Googles you, they find your site where you can tell your story and showcase your work.

Why Do Developers (Actually) Hate Marketing?

Why Do Developers (Actually) Hate Marketing? The Heavybit team has some good advice in this post:

  • Don’t: Create product-led content that shoves the product into your reader’s face.
  • Do: create a transparent guide to what your product can and can’t do. But make sure you don’t over-promise (or even sound like you’re overpromising).
  • Don’t: Write thought leadership content that relies on cheesy trend predictions.
  • Do: Create thoughtful, technical essays based on experiences from engineers and founders. But make sure your claims are authentic as well as relevant and well-supported as well as novel.
  • Don’t: Produce hollow, manicured case studies.
  • Do: Create technical case studies that describe, in detail, what a customer’s experience was really like – including the gains, the stresses, and the adoption and integration processes. But make sure the focus remains on the customer’s problem and not on your solution.

How to optimize your pricing page

Good advice here from Kyle Poyar on how to optimize your pricing page, including a reminder to emphasize benefits, not features:

Did your feature matrix get dumped on your pricing page as-is, leading to confusion and eye-rolls across your target buyers? Don’t do that. Tell a story about what the customer can do with the feature.

The Homework Apocalypse

The Homework Apocalypse is an interesting post by Ethan Mollick on how educators can prepare for (and, to a degree, embrace) the incoming prevalence of LLMs in schools:

Students will cheat with AI. But they also will begin to integrate AI into everything they do, raising new questions for educators. Students will want to understand why they are doing assignments that seem obsolete thanks to AI. They will want to use AI as a learning companion, a co-author, or a teammate. They will want to accomplish more than they did before, and also want answers about what AI means for their future learning paths. Schools will need to decide how to respond to this flood of questions.

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