I wrote a guest post on mobile usability testing for my friends at Unboxed Consulting. It’s something I’ve mentioned briefly here on Elezea before, but in this post I go quite deep on the ins and outs of setting up a mobile usability lab. From A technical guide to mobile usability testing:
Setting aside the details of recruiting, script writing, and interviewing, from a technical perspective doing usability testing on desktop web applications is pretty simple, thanks to software like Morae and Silverback. There is, however, no straight-forward, single solution for doing usability testing on mobile devices. I recently went through the process of setting up our own mobile usability testing process at Jive, so I thought I’d share some of what we learned about the components of a good setup.