Josephine Conneely has some excellent thoughts on the feared P-word in How Process Impacts Your Culture. I especially like going back to the purpose of adding process when evaluating what you have in place:
The aim of process in its purest form is to:
- Facilitate ease of doing work: Design methods for teams to effectively work together, make decisions, and achieve their goals.
- Reduce risk: Ensure company doesn’t fall foul of legal & compliance obligations or go bankrupt.
- Ensure consistency and fairness: Aim for all customers and employees to have a similar experience in their interactions with an organisation.