Ben Nadel proposes A Good Samaritan Law For Engineers At A Software As A Service (SaaS) Company:
How can we instill in our people the unwavering conviction that they have the freedom to create a better user experience?
One idea that popped into my head was to create a Good Samaritan Law For Engineers: an explicit promise by the company that no engineer will ever be fired for attempting to, in good faith, help a user or create a better user experience. And, I don’t mean as an implicit piece of the Tribal Knowledge; I mean as an explicit, codified part of the culture — an entry in the employee handbook — a poster, up on the wall, that any employee can look at and point to and use in their decision-making algorithm.
This should, of course, be true for everyone in an organization, not just engineers. But I like the point about codifying it — making it a principle that’s published, well-known, and ingrained in the company culture.