How to build trust, and other advice for product manager soft skills

Claire Lew’s article on the 9 mistakes you don’t know you’re making as a new manager is written specifically for people managers, but I found a lot of good advice in there that relates to the product management role as well. For example, on how to build trust with a team:

However, in our survey of almost 600 people, we found that team-building activities were in fact rated as the least effective way to build trust. What was rated as most effective? Being vulnerable as a leader, sharing your intention, and following through on your commitment. In other words, trust isn’t about building rapport – it’s about you making clear why you’re doing something, and then acting on it.

I’ve found this to be 100% true — both in my dealings with my managers over the years, as well as building trust with different teams. This is not your usual “listicle” article — every tip in here is gold.