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Clutter is an information problem, not a design problem

Scrivs brings up an interesting point about cluttered design in Why Are We Scared to Design Less?:

Will larger companies ever get on board and understand that adding more doesn’t produce better results? I don’t think the issue is that managers and executives think that more information is needed on pages, I think the issue is that the information isn’t designed well enough so that it doesn’t require a million images or words to get across.

I agree, and it goes back to a point a made a few weeks ago about a lack of Information Architecture in many UX projects.

Meeting organizers: you’re responsible for our attention and focus

Dave DeRuchie makes a strong case that we need to put down our phones and get rid of distractions in meetings:

When you accept a meeting invitation, accept that your attention and focus for that time is also blocked. Avoid distractions that take your focus from the subject matter at hand. Be more connected to what you are doing by being less connected.

There’s another way to look at this. See, we’re distracted in meetings because we don’t find them that valuable, so we try to fill the time with multitasking activities that we feel do add value. So if this becomes a thing – if we agree and communicate that a meeting blocks out not just our time but also 100% of our attention and focus – well, that places a huge burden of responsibility on the meeting organizer. If you’re going to arrange a meeting, and you expect everyone to pay attention without distraction, you’d better make sure that it’s a meeting worth having – agenda, solid outcomes, everyone contributing, etc. Otherwise we’ll come after you and demand our attention back.

The pursuit for perfection

I love this line from Sweet Maria’s Coffee Library:

Espresso is fussy. It is the pursuit for perfection by a person who is driven by minutiae.

It’s not just Espresso that’s fussy. Design is fussy too. So is writing, drawing, painting, or any other creative pursuit you can think of. It is all “the pursuit for perfection by a person who is driven by minutiae”. And this pursuit is usually undertaken by unreasonable people.

Speaking of coffee (a huge passion that’s pretty hard to merge with a blog on design and technology), I guess this is as good an excuse as any to post this recent photo, taken at Melissa’s Food Shop in Cape Town:

the-manual-melissas.jpg

 

Remember, always read the manual.

Innovation: it’s complicated

Fabio Sergio wrote a slightly rambling but very interesting post called The Myth of the Brand New Innovation Myth. He takes on some recent opposing views on innovation and creative thinking. Should you listen to customers or not? Should you work in an environment where you can do your thinking alone, or collaborate? Sergio’s point is that (surprise!) it’s not that simple:

I don’t think there is an archetypal, simplistic image of what type of personality or process best fosters innovative thinking, or even what type of physical working environment can best support a creative culture. That view of the world is too polarized. In my experience there is no single specific behavioral trait, methodological approach, or carefully-selected set of contextual factors that guarantees success in the ability to think differently and translate that thinking into success in the market.

He goes on to say that the truth doesn’t lie in any of these extremes, but somewhere in between:

That said, there is indeed a common trait in the typical way creative thinkers approach challenges: they can comfortably hold opposing thoughts in their heads and get to work. [“¦] Informed intuition. Controlled chaos. Abductive analysis. This is often the mindset of successful creative, innovative thinkers: seeing opposites and apparently contradicting goals not just as a potential for dissonance, but as an opportunity for dynamic harmony.

It’s a much more balanced and realistic view than some of the other black-and-white proclamations of truth we’ve been seeing lately.

Wake up and start producing

Clay Johnson wants us to write 500 Words before 8am:

Starting your day as a producer means that your information consumption has meaning: the rest of the day means consuming information that is relevant to what it is that you’re producing. Waking up as a producer frames the rest of your habits. You’re not mindlessly grazing on everyone’s facebook’s statuses. You’re out getting what it is you need to get in order to produce. Waking up as a producer is procrastination insurance.

“Procrastination insurance.” I like that. This is tricky when you have a 2-year old that you want to read stories to in the morning, and you also need to get a run in before work. But there are other ways to apply this principle. I write most of my longer pieces at night when the family is already in bed. This is not ideal, but I do most of the planning in my head early in the morning while doing other tasks. I also tend to do a lot of design work in the shower – it’s uninterrupted time to think about a problem and come up with possible solutions. Maybe I’m rationalizing, but I choose to view this morning thinking time as part of producing and providing focus for the day to come.

Smashing Magazine, and the community that sustains me

In what still feels like a dream that I’ll someday wake up from, I’ve been extremely privileged to become a contributor to Smashing Magazine. I haven’t written about it here before because I’m not really a fan of meta posts, and like I said, I’m still waiting to wake up and discover that it’s not real. But I do want to express a few thoughts on the experience so far, and acknowledge some of the people who make the magazine happen behind the scenes.

The opportunity to write for Smashing Magazine fell in my lap out of nowhere. One of my favorite designers and writers, Francisco Inchauste, contacted me out of the blue after reading some of my articles here on Elezea, and asked if I’d be interested in contributing to a new UX area on Smashing that he was starting up. I tried to play it cool, but really, how is that even a question? Of course I jumped on the opportunity, and so far it’s been a fantastic learning experience.

I am extremely impressed by the editing process at Smashing Magazine. It not only results in great content on the site, but it provides extremely valuable feedback to writers to help us get better at it. The first step is usually a discussion between Francisco and I about the idea for the article, followed by 2-3 drafts that he gives feedback on. Once Francisco is happy with the draft, each article goes through two blind reviews by people in the industry who are usually experts in the topic you’re writing about.

The feedback that comes from Francisco and the team of reviewers is always smart and constructive, and results in better articles across the board. To be honest, I feel like I get more out of the process than Smashing does. I get to hone my writing skills – all they’re getting is an article! But hey, as long as they’re ok with that deal, I’ll take it.

So, on to a brief summary of what I’ve written about so far, and some of the things I’ve been thinking about for the future. In my first two articles (part 1, part 2) I talked about the organizational challenges of doing user experience in large organizations, and how we can work better together. In The Data-Pixel Approach To Improving User Experience I shifted gears and applied some of Edward Tufte’s data visualization principles to web design.

I am currently very interested in the connection between architecture and web design. I’m trying to read up on architecture as much as I can, and I continue to be struck by the similarities between the history of architecture and the current arc of web design. In Designer Myopia: How To Stop Designing For Ourselves I tried to scratch the surface of that, but there’s still so much more to be said. I really believe that the history of architecture can tell us a lot about the future of web design, and I hope to explore some of that in upcoming articles.

My next article cued for publishing is also the first one inspired by my 2-year old daughter, so I’m particularly excited about seeing that one come out. I want to thank Francisco, Vitaly, and the entire Smashing Magazine team for giving me the opportunity to write for such a great publication, and making me feel part of the Design community that sustains me every day.

It’s about the thing you build, not the technology you use

James Hague in Don’t Fall in Love With Your Technology:

Don’t fall in love with your technology the way some Forth and Linux advocates have. If it gives you an edge, if it lets you get things done faster, then by all means use it. Use it to build what you’ve always wanted to build, then fall in love with that.

I know I’m in danger of that with iOS, Mac OS X, and my new-found love affair with text files and Markdown. Hoping that knowing I have a problem is indeed half the battle.

Clear: doing for To Do lists what Dropbox did for file syncing

I can only imagine the miles and miles of chaotic complexity that designers and developers had to wade through to arrive at the simplicity of Clear – a new To Do list app for the iPhone. As I started playing with the app, Rebekah Cox’s definition of design kept popping into my head:

Design is a set of decisions about a product. It’s not an interface or an aesthetic, it’s not a brand or a color. Design is the actual decisions.

And the decisions that Clear made are as close to perfect as I’ve ever seen. I can picture the endless, difficult meetings and arguments that must have happened to decide what features to include in the app. Should we have Projects and Contexts? No. How about Due Dates and Filters? Nope. Well, why not!? Because Clear is a prioritized list of tasks that is fast and easy to edit. That’s it. Nothing less, nothing more.

It reminds me of the Quora thread on why Dropbox became so popular:

“But,” you may ask, “so much more you could do! What about task management, calendaring, customized dashboards, virtual white boarding. More than just folders and files!”

No, shut up. People don’t use that crap. They just want a folder. A folder that syncs.

But let me stop gushing for a minute and step back a bit. Clear (which is getting quite a bit of attention) is absolutely fantastic as a way to view and prioritize a simple list of tasks, but it’s not a replacement for hardcore task management systems. Omnifocus will remain the application I use for all my work projects, and it’s always open on my Mac and iPad during the work day. But Omnifocus is hopeless overkill for simple tasks like “Make a car appointment” or “Get coffee at the store”. And that is the gap that Clear fills so effectively.

Clear is focused on two things that make it vastly superior to other similar apps:

  • Speed. It’s really fast. When it starts up you can instantly start typing. This is crucial to quickly capture that all-important thing you don’t want to forget. I still die a little bit inside every time I see the “Optimizing database” message while I wait for Omnifocus to start up.
  • Effortless editing. It’s completely gesture-based – no chrome, no fluff, no fancy visual design. You tap, you type, you swipe, you close. These gestures are easy to learn and intuitive:

clear-1.jpg

 

Francisco Inchauste calls Clearan app for the future“, and I completely agree. It feels different, but it feels right. And despite its (appropriate) lack of visual extravagance, it has an attention to detail that reminds of the meticulous design of Path. For example, when you create a new list and there are no to do items in it yet, you get a random quote about getting things done:

clear-2.jpg

 

I’m trying hard to find something negative to say about Clear, because every app has room for improvement. But at the moment my judgment is slightly clouded by how impressed I am with this team. It’s so hard to resist the temptation to build an app that tries to solve every problem for every person in the world. These guys walked through that fire and emerged on the other side probably bruised and battered, but also with a flawless app for listing tasks and editing them quickly. Want more in your To Do list app? Shut up and go buy Omnifocus.

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