I like this idea from Lorin Hochstein about focusing more on the almost-incidents in our products:

Because most of our incidents are novel, and because near misses are a source of insight about novel future incidents, if we are serious about wanting to improve reliability, we should be treating our near misses as first-class entities, the way we do with incidents.

I imagine that a culture of “post near-incident reviews” could be really beneficial for the resiliency of our products—and our ability to predict and avoid some of the really catastrophic incidents.