Melissa and Johnathan Nightingale have some hard truths about what happens when leaders take on too much of their team’s workloads in If you’re doing their job, who’s doing your job?

But now we have an overwhelmed team working for an overwhelmed boss. This is where cheap problems go to get expensive. You are chronically unavailable because you’re slammed. Your team can’t get your attention on a thing so they make their best guess. Their best guess turns out to be wrong. All the work needs to get redone. […]

As a manager at any level in an organization, a key part of your job is figuring out how to get the most important things done for the organization. Yes, the hard part of that job is sometimes the doing, and you can pitch in. But when your team is overwhelmed, when there is structurally too much to do, it’s your job is to figure out what’s most important. Where is that work happening?