Here’s a good reminder that Incidents can’t be prevented, but learned from:

But approaching incidents with a mindset of learning makes it an exciting rather than painful situation. Because you’ll know you’ll never run out of sources for learning. And once you’ve realised what a good source for learning incidents are, it’s maybe even time to take a good look whether shallow incident data like “mean time to detection” and “mean time to resolution” (or the maybe worst offender of all “mean time between failure”) are actually helping your team approach incidents as a learning opportunity or maybe are incentivising an approach that foregoes learning for a better look of those metrics.