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How user experiences affects the bottom line

As I saw the tweets about Jared Spool‘s talk at Warm Gun fly by, I hoped that someone would do a write-up because it sounded really interesting. I didn’t expect Forbes to come to the rescue, but hey, hell froze over! Anthony Kosner does of good job of distilling Jared’s main points in How Design And User Experience Translates To The Bottom Line:

In UX Strategy Means Business, Spool clued a room full of designers and developers into the five business priorities that they must consider as the ultimate goals of their efforts. Yes, as a designer you must be the strong voice for aesthetics and some of the more subtle aspects of user experience, but your bosses need something more concrete to respond to.

And yes, you’ll have to click through (and dismiss the ad, ugh) to see those five business priorities.