One of my favorite articles of 2011 was What I Learned About the Web in 2011 on A List Apart. In particular, Erin Kissane’s call to respect complexity stayed with me all through 2012:

If a single idea has followed me around this year, from politics to art and work to friendships, it’s been this one: “it’s more complicated than that.”

It’s centrally important to seek simplicity, and especially to avoid making things hard to use or understand. But if we want to make things that are usefully simple without being truncated or simplistic, we have to recognize and respect complexity—both in the design problems we address, and in the way we do our work.

So it was with a sense of great surprise and gratitude that I responded to a request to participate in the 2012 version of that article, What We Learned in 2012. The section I wrote is entitled “Confidence versus humility”, and in a sense, it’s a continuation of Erin’s plea in 2012:

The biggest thing I learned last year is that the two most important characteristics of a good designer are ones that, at first, appear to contradict one another.

I won’t quote the section in full, because I’d love for you to check out the whole article. There are some real gems in there from a bunch of designers and writers I really admire.