I know I just wrote about coffee, but this one is too good not to link to. In Coffee and the Art of Customer Happiness Mathias Meyer writes about the similarities between making coffee and developing software:

Baristas are geeks, just like we are. They love talking about the latest toys, about which espresso machine is better than the other, they compare paper filters with cloth, and they take detailed notes on the different aromas of coffee when they’re cupping it.

The craft of coffee making is quite fascinating, both from the perspective of precision and customer care.

Mathias discusses familiar topics like metrics, continuous delivery, and custom vs. off-the-shelf software, and what the art of coffee can teach us about each. Great article.

(link via @bb)