Elezea by Rian van der Merwe - RSS Feed https://elezea.com/2019/06/product-management-career-ladder/ A personal blog about product, technology, and interesting things that are worth sharing. Thu, 02 Apr 2026 17:43:52 +0000 hourly 1 https://wordpress.org/?v=6.9.4 Resource: Product Management career ladder https://elezea.com/2019/06/product-management-career-ladder/ Fri, 07 Jun 2019 14:02:29 +0000 Rian van der Merwe https://elezea.com/?p=7157 In The Importance Of A Clear Career Path For Product Managers the Intercom team links to their Product Manager expectations by level (PDF). It’s a really good resource and fascinating look at their approach to product management. Here’s how they define the role at Intercom:

There are many elements and facets to being a PM at Intercom, but ultimately it comes down to: “Identify the most valuable problems to solve, enable your team to ship and iterate high-quality solutions quickly, and validate market impact.” Underpinning this, there are 5 Skill Areas that we explicitly set expectations for and judge performance against. These are

  1. Insight Driven
  2. Strategy
  3. Execution
  4. Driving Outcomes
  5. Leadership Behaviors

The document goes into the expectations for each of those skill areas, at each level.



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